What are the responsibilities and job description for the Information Technology Operations Analyst position at Kelly?
- Contractors can be scheduled for any 5 days of the week, including weekends.
- This role will require flexibility to work either day, afternoon, or evening shifts.
- The earliest shift begins at 6am, and the latest afternoon shift ends at 10:30pm
- Schedules rotate on a weekly basis. Schedules will be provided 1 month in advance.
MUST HAVE
- Above average computing and navigational skills
- Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support
- Team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
- Ability to type at least 30 words per minute
- Looking to grow in IT
- Call Center with Technical Support Background – troubleshooting experience
- Candidates must have device or ability to receive multi factor authentication via app
NICE TO HAVE
- IT Helpdesk experience/Experience with Ticketing
- Technical degree and/or IT Certification preferred.
- General knowledge and understanding of PC hardware and components.
- High school education required. 0-2 years of related experience. Associates Degree or Technical Certification preferred.