Customer Support Representative

Customer Service Associate

Location: Hybrid (Remote Fridays)

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Pay rate: $20.00/h

Interview: Microsoft Teams

Preferred Qualifications

• Previous customer service experience
• SAP or CRM experience
  
  

Position Summary

The Customer Service Associate serves as the primary point of contact for Owens Corning's key retail customers, including The Home Depot, Lowe's, and Menards. This role partners with customers and internal supply chain teams to deliver exceptional service, manage orders, resolve issues, and support business growth through proactive communication and operational excellence.

Key Responsibilities

• Serve as the main customer contact for strategic retail accounts.
• Process and manage customer orders accurately and efficiently.
• Monitor order status, inventory availability, and delivery performance.
• Resolve customer concerns and provide timely solutions.
• Collaborate with Sales, Planning, Manufacturing, Transportation, and Warehousing teams to ensure customer satisfaction.
• Build strong customer relationships through responsive communication and reliable execution.
• Utilize SAP, customer portals, and internal systems to support order management and service delivery.
• Support continuous improvement initiatives and identify opportunities to streamline processes.
• Maintain compliance with company policies, procedures, and safety standards.
  
  

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Previous customer service experience in a fast-paced environment required.
• SAP or CRM experience preferred.
• Experience working with order management, supply chain, logistics, or retail customers is a plus.
• Strong computer skills, including Microsoft Excel, Outlook, Teams, and Word.
  
  

Skills & Competencies

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Adaptable and comfortable working in a changing environment.
• Team-oriented with a commitment to delivering outstanding customer experiences.
  
  

Preferred Experience

• Building materials, manufacturing, or supply chain industry experience.
• Knowledge of retail customer operations and order fulfillment processes.
• Familiarity with Lean, continuous improvement, or process optimization concepts.
  
  

This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building relationships, and supporting major retail customers in a dynamic supply chain environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.