What are the responsibilities and job description for the Customer Service Representative position at The Senator Group?
Job Summary
The Senator Group is seeking a dynamic and dedicated Customer Service Representative to join our team located in Maumee, OH. In this vital role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment.
Responsibilities
- Support Outside Sales Representatives
- Properly assist in product specification and quoting
- Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
- Responsible for product knowledge to answer customer questions within 24 hours
- Focus on customer relations
- Manage orders from specification to delivery
- Assist customers and reps via phone and email with all product requests
- Facilitate communications between UK offices and US offices
- Work together as part of a team to address all inquiries
- Provide back-up to team as required
- Ensures that appropriate actions are taken to resolve customers problems and concerns
Skills & Experience
- Data entry / order processing experience
- Strong computer / Outlook skills
- Excellent communication skills including active listening
- Excellent organizational skills and the ability to prioritize tasks
- 3-5 years’ experience in customer service / sales
- Furniture experience a plus
Join us to be part of a vibrant team dedicated to delivering outstanding customer support! This role offers an engaging environment where your organizational talents and enthusiasm can truly shine. We value proactive individuals eager to grow their career while making a positive impact on our clients’ experiences.
Pay: $40,817.00 - $44,178.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $40,817 - $44,178