What are the responsibilities and job description for the Customer Support Representative I position at Kelly?
Job Title: Customer Service Representative
Location: Sanford, FL, 32771
Work Schedule: Mon to Fri, from 8:00 am - 5:00 pm.
Pay rate: USD 24.00 per hour
Contract: 8 months, Temp to hire
Summary
The Customer Service Representative (CSR) will provide general customer service support with a primary focus on offering price quotes for parts and pumps, processing related orders, and assisting with warranty claims and invoice/billing issues.
Core Responsibilities
Find what’s next with Kelly®.
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Location: Sanford, FL, 32771
Work Schedule: Mon to Fri, from 8:00 am - 5:00 pm.
Pay rate: USD 24.00 per hour
Contract: 8 months, Temp to hire
Summary
The Customer Service Representative (CSR) will provide general customer service support with a primary focus on offering price quotes for parts and pumps, processing related orders, and assisting with warranty claims and invoice/billing issues.
Core Responsibilities
- Serve as the first point of contact for customers, providing responsive customer service support
- Adhere to ISO9001 Customer Service Procedures and Work Instructions
- Maintain Quote Log and Production Order Log Tracking Database
- Utilize the ERP-LX system for Order Entry
- Provide customers with part, pump, and motor quotes as requested
- Assist in processing warranty claims and handling credit memo/no charge requests
- Prepare customer communication folder
- Handle order entry processing and provide updates on order status
- Process order changes (e.g., address, schedule dates, carrier changes)
- Support sales teams with customer service activities
- Understand and carry out export compliance tasks as required
- Interface with customers to help resolve Accounts Receivable (AR) collections and dispute resolution issues
- Perform other duties as assigned by the Customer Service Manager
- High School Diploma required; associate degree or some college experience preferred
- 3-5 years of relevant experience
- Strong financial and accounting skills
- Problem-solving abilities and strong written/verbal communication skills
- Proficiency in MS Office applications
- Experience with SAP
Find what’s next with Kelly®.
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.