Customer Support Associate

Job Description

As a Customer Support Associate, you will be the primary point of contact for customer inquiries, order management, and issue resolution. You will thrive in a collaborative, fast-paced office environment where accuracy, professionalism, and a customer-first attitude are key.

Key Responsibilities

• Accurately receive and enter orders by phone, fax, and email
• Process changes, cancellations, backorders, returns, and replacement parts
• Initiate orders to correct errors (e.g., shortages or wrong items shipped)
• Review purchase orders and complete required forms
• Communicate with customers regarding orders, pricing, shipments, products, and complaints by phone and email
• Proactively update customers about shipment delays or order changes
• Handle all customer interactions with professionalism and patience, including resolving difficult issues
• Maintain detailed customer account notes and document preferences and error resolutions
• Collect, record, and report customer feedback
• Serve as backup receptionist when needed; provide additional administrative support as assigned
  
  

Qualifications:

• High school diploma or GED required
• Strong written and verbal communication skills; professional phone manner
• Accurate data entry and basic math skills
• Proficiency with computer applications such as Excel and Word, and keyboarding
• Excellent organizational and time management abilities; able to handle multiple priorities
• 1–2 years of customer service or order management experience preferred
• Experience with CRM or ERP software, conflict resolution, and teamwork ideal
  
  

Physical Requirements & Work Environment:

• Primarily a seated office role, with occasional standing or lifting (up to 10 lbs)
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.