What are the responsibilities and job description for the Customer Service Representative position at Kelly?
Kelly Services is hiring a Customer Service Representative in Farmington, CT!
If you have strong customer service skills and enjoy working in a fast-paced, team-oriented environment, this role supports internal and external customers with spare parts inquiries, order processing, and account support. You’ll play a key role in ensuring accurate communication, order entry, and customer satisfaction.
What You’ll Do
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If you have strong customer service skills and enjoy working in a fast-paced, team-oriented environment, this role supports internal and external customers with spare parts inquiries, order processing, and account support. You’ll play a key role in ensuring accurate communication, order entry, and customer satisfaction.
What You’ll Do
- Respond to incoming emails and inquiries from customers and internal teams
- Enter quotes, orders, and customer requests accurately and efficiently
- Provide updates on order status, tracking, and general inquiries
- Use SAP and internal systems to process customer transactions
- Support spare parts operations and coordinate with internal departments
- Maintain accurate records and meet order entry and service targets
- Follow established communication procedures and customer service standards
- Previous customer service experience required (call center or similar environment preferred)
- Strong data entry accuracy and attention to detail
- Excellent communication skills with a professional and patient approach
- Ability to multitask and manage high-volume inquiries
- Experience with SAP, CRM systems, or Microsoft Office required
- Ability to learn quickly and adapt in a fast-paced environment
- Monday–Friday | 10:00 AM-6:30 PM | | Full-Time
- Hybrid schedule - 3 days in-office / 2 days remote
- $20.00/hr | Weekly Pay
- Long Term Temp
- Weekly pay through direct deposit
- Medical, dental, and vision insurance options
- Paid holidays and referral bonuses
- Long-term and temp-to-hire opportunities
- Stable, full-time schedules across multiple shifts
- Supportive onboarding and career guidance from your recruiting team
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $20