What are the responsibilities and job description for the Customer Service Representative position at Kelly?
Job Title: Customer Specialist Sr
Location: Green Bay, WI
Employment Type: Full-time, On-site
Shift: 1st Shift (Monday–Friday, 7:30am–4:30pm)
Pay Rate: $20/hour
Start Date: April 13, 2026
Overview
Kelly Services is seeking a Senior Customer Service Representative for Schneider in Green Bay, WI. This role is responsible for managing customer relationships, processing and monitoring orders, overseeing freight solicitation, and negotiating market rates.
Responsibilities
Monitor customer freight to proactively identify and resolve service issues.
Recommend adjustments in response to fluctuations in freight volumes.
Utilize technology to analyze service issues and trends, proposing effective solutions.
Collaborate with internal leaders, teams, and external customers to ensure optimal service delivery.
Skills & Qualifications
High school diploma or GED required.
Minimum Of One Year Of Customer Service Experience Preferred.
Excellent written and verbal communication skills.
Strong ability to manage multiple priorities efficiently.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Location: Green Bay, WI
Employment Type: Full-time, On-site
Shift: 1st Shift (Monday–Friday, 7:30am–4:30pm)
Pay Rate: $20/hour
Start Date: April 13, 2026
Overview
Kelly Services is seeking a Senior Customer Service Representative for Schneider in Green Bay, WI. This role is responsible for managing customer relationships, processing and monitoring orders, overseeing freight solicitation, and negotiating market rates.
Responsibilities
Monitor customer freight to proactively identify and resolve service issues.
Recommend adjustments in response to fluctuations in freight volumes.
Utilize technology to analyze service issues and trends, proposing effective solutions.
Collaborate with internal leaders, teams, and external customers to ensure optimal service delivery.
Skills & Qualifications
High school diploma or GED required.
Minimum Of One Year Of Customer Service Experience Preferred.
Excellent written and verbal communication skills.
Strong ability to manage multiple priorities efficiently.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $20