Customer Service Representative

• Pay Rate: $16.50/hr. (Ideally, you will be hired after 90 days, at which point your pay will increase and benefits will be included.)
  
  

Shifts

9:00am - 6:03pm, M-F

Position Summary

The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries. This role understands the various installment payment products and provides necessary follow-up, including initiating customer correspondence to ensure satisfaction.

Job Description

• Respond to inbound calls from customers regarding services, providing information, answering questions, and resolving concerns
• Make outbound calls on defaulted accounts or to update a consumer with information
• Handle between 90 and 120 inquiries daily (inbound and outbound)
• Utilization of internal custom databases to place comprehensive notes relative to customer inquiries
• Accurately enter and update customer information in the database
• Process payments
• Redirect applicable calls to the correct department as needed
• Assist customers with understanding refunds due when cancelling VSC coverage
• Utilize “voice of the customer” knowledge and experience to identify program challenges/concerns for improvement and notify your supervisor
• Assist dealers with basic questions about the program
• Maintain a high level of professionalism and customer service on every call
• All other duties assigned.
  
  

Knowledge, Skills And Abilities

• Excellent Communication Skills (Verbal & Written)
• Telephone Skills
• Strong Math Skills
• Interpersonal Skills
• Organization Skills
• Problem Solving Capabilities
• Customer Follow-up Skills
• 2 years call center experience with proven customer service skills
• Basic computer skills and ability to navigate CRM systems
• Ability to work in a fast-paced environment and handle multiple tasks
  
  

EDUCATION

Minimum of high school diploma

I look forward to hearing from you!

Rosie Liangos

Kelly Services, Recruiter

Direct/Text: 313-484-8011

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.