Customer Service Representative (Remote-CA)

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Member and Provider Agent to work at a premier healthcare client in California (Remote). Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Salary/Pay Rate/Compensation: $18hr. Monday-Friday 8am-5pm PST

Benefits, PTO, & Paid Holidays

Why you should apply to be a Member and Provider Agent:

• Competitive pay with reliable weekly paychecks.
• Opportunity to work remotely and enjoy true work-life balance.
• Be part of a supportive, growth-oriented team in the thriving healthcare industry.
• Get access to ongoing training and development to advance your career.
  
  

What’s a typical day as a Member and Provider Agent? You’ll be:

• Responding to general and moderately complex inbound telephone calls, troubleshooting and resolving member and provider inquiries.
• Researching and documenting customer interactions in a Customer Relationship Management (CRM) ticketing system.
• Conducting outbound calls to follow up on customer cases or at the direction of business needs.
• Assisting callers with completing online applications and ensuring compliance with privacy regulations.
• Reporting problems through an easy online system and keeping up-to-date with program-specific regulations and policies.
• Adhering to strict attendance, schedule, and training requirements.
  
  

This Job Might Be An Outstanding Fit If You

• Have a High School diploma or equivalent (required).
• Bring at least one (1) year of customer service experience (required).
• Have experience with computer software, CRM tools, telephone technology, and help desk platforms.
• Possess excellent written and verbal communication skills.
• Can utilize strong problem-solving skills in complex situations.
• Are able to work well independently and as part of a team.
• Meet remote IT requirements: Download speed at least 60mbps, upload speed at least 6mbps (speed test required).
  
  

What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Member and Provider Agent today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.