Customer Service Representative - Onsite

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Service Representative to work onsite, a global leader in premium eyewear and vision care. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Why you should apply to be a Customer Service Representative:

• Opportunity to work with a globally recognized eyewear leader
• Temp-to-hire role (3 months) with potential for long-term absorption
• Competitive pay at $17.00/hr.
• Hands-on role supporting premium brands and customers
• Collaborative, fast-paced, and customer-focused work environment
  
  

What’s a typical day as a Customer Service Representative? You’ll be:

• Providing high-quality customer support across multiple channels, including:

• Telephone
• Chat
• Email
• Social media
• U.S. mail
• Handling high volumes of incoming and outgoing customer interactions
• Resolving customer issues using department tools, resources, and business judgment
• Protecting and increasing Luxottica Retail revenues through excellent service
• Enhancing overall customer experience and satisfaction
• Initiating escalation processes for unresolved customer concerns
• Partnering with retail stores and field teams to support customer retention
• Completing all follow-through, research, and documentation for each interaction
• Acting as a positive role model by demonstrating continuous performance improvement
• Supporting department productivity, quality, and revenue objectives
• Using courteous, professional language to create win-win resolutions
  
  

Workload Expectations

• 40–60 incoming calls per CSR per day
• 10–20 outgoing calls per CSR per day
• Average call handling time: 2 minutes and 15 seconds
• Follow-through time: 5–15 minutes per interaction
• Daily averages include:

• 1–5 emails
• 20–30 text messages
  
  

This job might be an outstanding fit if you have:

• High School Diploma or equivalent (preferred, not required)
• Strong written communication skills with good grammar and comprehension
• Ability to perform basic math calculations
• Strong customer service orientation and problem-solving skills
• Intermediate PC knowledge and working knowledge of Windows OS
• Proficiency with Microsoft Office and web-based applications
• Previous experience in telephonic or customer-facing support roles
• Commitment to first-contact resolution
• Ability to work effectively in a team-oriented environment
• Luxottica retail or field experience (preferred)
  
  

Additional Details

• Location: Youngstown, OH 44512 (100% onsite)
• Employment Type: Temp-to-hire (3 months), with possible absorption
• Schedule: Regular Shift: Monday–Friday, 8:30 AM – 5:00 PM
• Pay Rate: $17.00/hr.
  
  

What Happens Next

Once you apply, you’ll move forward in the process if your skills and experience are a strong fit. But don’t worry—even if this role isn’t the perfect match, you’re still in our network. That means all our recruiters can access your profile, opening the door to even more opportunities.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be a Customer Service Representative with Kelly® today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.