Customer Service Rep $21

We are looking for a Customer Service Rep in Randolph, MA.

• Shift: 8:30-5pm
• Pay: $21
  
  

Responsibilities: You will help keep freight moving by coordinating customer orders, tracking shipments, communicating updates, and working closely with dispatch and operations to resolve issues before they affect service.

• Serve as a primary point of contact for customers and provide timely, professional shipment updates.
• Enter customer orders accurately and completely into the transportation management system.
• Schedule pickups and deliveries and coordinate special customer requirements.
• Track and trace active shipments to identify delays or service concerns before they become larger problems.
• Monitor on-time pickup and delivery performance and prepare tracking reports.
• Communicate closely with dispatchers, drivers, rail carriers, and terminal partners to resolve operational issues.
• Advise customers of delays, accessorial charges, or other exceptions affecting their freight.
• Build strong customer relationships by responding promptly and following through on commitments.
• Partner with operations and the revenue team to support customer retention and business growth.
  
  

Qualification

• 1 year of previous customer service experience; transportation, logistics, warehousing, intermodal, or import/export experience is preferred.
• Strong written and verbal communication skills.
• Excellent computer, data-entry, and organizational skills.
• Ability to multitask, prioritize, and remain accurate in a fast-paced environment.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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