What are the responsibilities and job description for the Customer Relations Associate position at Kelly?
Customer Relations Associate – Join America’s Traffic Control Leader!North Canton, Ohio | 6-month contract | Monday–Friday, 8:00 AM – 5:00 PM | $24.00 an hourPosition SummaryAs a Customer Relations Associate, you’ll play a vital role in supporting the company’s mission by ensuring billing accuracy, timely invoicing, and exceptional customer experiences.Key ResponsibilitiesProcess high volumes of billing data with accuracy and timeliness.Review and resolve billing discrepancies or rejections efficiently.Validate and verify contract agreements to ensure billing compliance.Deliver outstanding customer service and maintain strong client relationships.Support the collections process by helping secure on-time customer payments.Respond to customer inquiries with professionalism and courtesy.Collaborate across departments to improve processes and support team initiatives.Provide general office support and assist with peer training as needed.QualificationsHigh school diploma or GED required; associate’s degree preferred.1 year of data entry, billing, or related administrative experience.Strong customer service and communication skills (verbal & written).Basic understanding of accounting principles and billing procedures.Exceptional attention to detail, organization, and problem-solving ability.Proficient in Microsoft Office (Excel, Word); experience with Microsoft Great Plains and Salesforce is a plus.Proactive, outgoing, and confident in interacting with customers and colleagues.Ready to take ownership, build trust, and be part of a winning team?Apply today: Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000 people with work every year. We ensure companies have the people they need, when and where they’re needed most.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $24