Collections Representative

Job Posting: Collections Representative -

Location: Chelmsford, MA

Pay range: $28-30,00 /hour

Position Summary

The Collections Representative will play a key role in providing an excellent customer experience and maintaining a high collection percentage for assigned customers. This position involves communication with customers to prevent accounts from reaching past due status and the collection of past due accounts. The right candidate will provide outstanding customer service, work collaboratively to resolve disputes, and understand customer contractual obligations.

Essential Functions

• Actively collect payments from customers with unpaid invoices.
• Develop relationships with primary contacts at assigned accounts.
• Resolve internal issues contributing to delayed payments.
• Work with customers to develop payment plans to bring accounts current.
• Identify and communicate risk concerns on assigned accounts.
• Maintain effective communication with customers and internal stakeholders.
• Ensure compliance with all company policies and standards.
• Maintain solid CEI, DSO, and past due results to meet department goals.
• Resolve short payments timely and provide support on unapplied or credit balance payments.
• Follow up on shortage claims and provide proof of delivery (POD) when needed.
• Perform additional tasks and special projects as assigned.
  
  

Required/Preferred Education And Experience

• Associate’s Degree or equivalent experience.
• Minimum of 2-3 years of experience in a professional finance/accounting environment.
• Working knowledge of ERP systems.
• Proficient in Excel.
• Strong interpersonal and customer service skills.
• Detail-oriented with excellent organizational skills and a strong work ethic.
• Initiative to validate data accuracy and make recommendations based on findings.
• Proven track record of successful business-to-business collections.
• Ability to multi-task and manage deadlines.
• Excellent verbal and written communication skills.
• Experience with Oracle Cloud/SAP is a plus.
• Knowledge of SaaS and/or software contracts is a plus.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Talking: Occasionally
• Hearing: Occasionally
• Repetitive Motions: Frequently
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.