Client Account Coordinator

Client Account Coordinator – Service Scheduling

Location: Farmington, CT

Schedule: Monday–Friday | 8:00 AM–4:30 PM | Full-Time

Pay Rate: $22.00–$27.00/hr (DOE)

Employment Type: Temp-to-Hire

We’re hiring a Client Account Coordinator to support the Service Operations team for a major manufacturer in Farmington. In this role, you’ll schedule field service engineers, communicate with customers, coordinate mission priorities, and keep daily service activities running smoothly. This position calls for someone organized, responsive, and comfortable handling heavy call volume.

What You’ll Do

• Schedule field service engineers based on mission priority, location, and technical skill.
• Communicate with customers daily regarding service status and updates.
• Report delays or issues with critical machines to Service Management.
• Coordinate with other schedulers for additional coverage.
• Work closely with technical support engineers to ensure the proper setup of the mission.
• Confirm technicians have the correct tools, equipment, and documentation.
• Support the Regional Service Manager to ensure that all work is completed, accurate paperwork is maintained, and proper reporting is conducted.
  
  

What You’ll Need

• Experience managing heavy call volume is required.
• Prior scheduling or dispatching experience preferred.
• 3 years in customer service or a technical support–focused role.
• Strong follow-up, multitasking, and communication skills.
• Highly organized, detail-oriented, and comfortable in a fast-paced environment.
  
  

Benefits

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.