Call Center / Customer Service Representatives

Contact Center Customer Service Representative Inbound

Call Center/Customer Service

Will serve as a first point of contact for voters by answering incoming calls and providing accurate, non-partisan information regarding voter registration and the election process. This role requires excellent customer service skills, attention to detail, and the ability to perform effectively in a fast-paced, high-volume call environment.

Key Responsibilities

• Answer incoming calls from the public regarding election-related inquiries
• Assist voters with updating voter registration records
• Support voters with changing party affiliation, as permitted
• Provide information on how and where to register to vote
• Inform voters of polling locations for early voting and Election Day
• Respond to basic questions about voting procedures and requirements
• Maintain a professional, courteous, and customer-oriented demeanor at all times
• Manage high-pressure situations and adapt to rapidly changing priorities
  
  

Pay Rate:

• $19.00 per hour
  
  

Hours:

• Monday–Friday, hours of business are 7am to 7pm, flexible schedule
• Must be willing to work overtime with little to no notice
  
  

Pre-Employment Requirements:

• Employment is contingent upon successful completion of criminal and drug screenings
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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