What are the responsibilities and job description for the Automotive Service Administrator III position at Kelly?
Position: Service Administrator III
Pay Rate: $25–$26/hour
Location: W. Morris St., Indianapolis, IN 46241
Schedule: Onsite, Monday–Friday: 7:00 a.m. – 3:30 p.m.
Assignment Length: 18 months
Position Summary
Serves as the primary point of contact for customers and Cummins technicians in a diesel sales and service center. The Service Administrator III promotes quality customer service, assists with increasing branch business, and manages service workflow and communications.
Key Responsibilities
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Pay Rate: $25–$26/hour
Location: W. Morris St., Indianapolis, IN 46241
Schedule: Onsite, Monday–Friday: 7:00 a.m. – 3:30 p.m.
Assignment Length: 18 months
Position Summary
Serves as the primary point of contact for customers and Cummins technicians in a diesel sales and service center. The Service Administrator III promotes quality customer service, assists with increasing branch business, and manages service workflow and communications.
Key Responsibilities
- Customer Interaction: First point of contact for customers, either via phone or in person. Develops positive relationships with key customers.
- Needs Assessment: Quickly assesses customer needs and gathers pertinent information.
- Work Order Creation: Creates basic work orders in appropriate systems; manages work order statuses and updates.
- Scheduling: Schedules service appointments and manages technician schedules.
- Status Updates: Provides status updates and maintains communication with customers and technicians.
- Service Documentation: Captures and verifies customer, equipment, and technical information. Documents required data in the service management system.
- Electronic Service Tools: Utilizes appropriate hardware/software tools for maintaining products or diagnosing/troubleshooting issues; interprets electronic tool results.
- Warranty Processing: Analyzes customer issues to verify root cause; determines eligibility for warranty coverage and files claims.
- Technical Escalation: Elevates technical issues as needed, ensuring accurate and timely resolution.
- Multitasking: Handles multiple tasks in a fast-paced environment while maintaining organization and strong communication.
- Customer Service/Communication: Develops and delivers clear communications; builds strong customer relationships and solutions.
- Phone Etiquette: Professional and courteous communication skills.
- Organization: Detail-oriented and adept at managing multiple priorities.
- Conflict Management: Handles conflict situations with minimal disruption.
- Directs Work: Provides direction to team members and removes obstacles.
- Financial Acumen: Interprets key financial indicators for business decisions.
- Instills Trust: Consistently demonstrates honesty, integrity, and authenticity.
- Diagnostics Application & Troubleshooting: Translates customer complaints into troubleshooting plans; utilizes service tools and software.
- Service Management: Documentation and system administration for accurate service records.
- High school diploma or equivalent
- May require licensing for compliance with export controls or sanctions regulations
- Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience (Experience as a service technician or with service scheduling strongly preferred)
- Customer Service/Communication
- Phone Etiquette
- Organization
- Onsite position; must be able to multitask in a fast-paced environment.
- Knowledge of diesel engines or prior service background preferred.
- Responsible for intake calls, work order management, technician scheduling, and communication.
- Selected candidates will be invited for a 30-minute Zoom interview with the hiring manager.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Salary : $25 - $26