Account Management Customer Service

Senior Customer Specialist

Location: Green Bay, WI

Employment Type: Full-Time, On-Site

Schedule: 1st Shift | Monday–Friday, 7:30 AM–4:30 PM

Pay Rate: $20.00/hour

Anticipated Start Date: May 11th, 2026

Position Overview

Kelly Services is partnering with Schneider to hire a Senior Customer Specialist in Green Bay, WI. This role plays a key part in supporting customer accounts by managing freight activity, maintaining strong customer relationships, and ensuring service excellence through proactive monitoring and coordination. The ideal candidate is detail-oriented, solutions-focused, and comfortable working in a fast-paced logistics environment.

Key Responsibilities

• Track and oversee customer freight activity to identify potential service disruptions and address issues before they escalate.
• Adjust plans and recommendations based on changing freight volumes and customer needs.
• Leverage internal systems and reporting tools to evaluate trends, service gaps, and performance metrics.
• Develop and propose practical solutions to improve service outcomes.
• Partner closely with internal teams, leadership, and external customers to ensure timely and reliable service execution.
• Participate in freight solicitation activities and negotiate rates aligned with current market conditions.
  
  

Required Skills & Qualifications

• High school diploma or GED required.
• At least one year of experience in a customer service or customer-facing role preferred.
• Strong written and verbal communication skills.
• Proven ability to juggle multiple tasks, set priorities, and meet deadlines in a dynamic environment.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.