Help Desk Specialist

Job Title: Infrastructure Engineer

Location: Moline, IL

Assignment Length: 17 Months (As a W2 employee of KellyOCG)

Pay Rate: $27.00 per hour

Shift Information: 1st Shift, flexible start between 7:00 AM and 8:00 AM, end between 5:00 PM and 6:00 PM; fully onsite

Work Environment: Office-based with occasional driving to other Quad City area locations (less than 5% of the time); metatarsal safety boots required on Day 1; business casual dress code

Visa sponsorship is not available, now or in the future, for this position. Cross border work is not permitted for this role.

Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We’re seeking a reliable Infrastructure Engineer to provide deskside Tier 2 IT support at the World Headquarters location in Moline, IL. This position is ideal for candidates who thrive in onsite IT environments and enjoy supporting end users, devices, and technical operations in a dynamic setting.

Position Overview

As an Infrastructure Engineer, you will deliver onsite Tier 2 technical support, handling standard processes such as imaging computers, replacing printer toner, disposing outdated assets, and resolving ServiceNow trouble tickets. You’ll manage asset documentation, perform equipment maintenance, support AV/conference room setups, process facility administration requests, and apply technical troubleshooting via KB articles.

Key Responsibilities

• Provide deskside Tier 2 IT support for users at the World Headquarters
• Perform and monitor stable processes such as computer imaging, printer maintenance, asset management, and resolve ticket queues
• Update and maintain accurate equipment and asset records
• Communicate effectively via email and maintain process logs, incidence reports, and inventory/service records
• Identify and resolve operational problems using documented solutions; escalate issues outside established procedures
• Maintain equipment, supplies, and service records; schedule routine maintenance, order supplies, and interact with suppliers
• Provide AV/conference room support as required
• Apply basic technical knowledge for troubleshooting using KB articles and enterprise standards
• Use agile methodology in daily operations
  
  

Required Skills & Experience

• Knowledge of computing and networking concepts and fundamentals
• Experience supporting AV/conference room setups
• Proficiency with Microsoft Office and standard business applications
• Familiarity with agile methodology
• Strong documentation, organizational, and communication skills
• Knowledge of computer security policies and general security concepts
• 1 year or more IT experience preferred (recent college graduates will be considered)
  
  

Additional Information

Fully onsite role; occasional driving between Quad City locations (

Business casual dress code

Metatarsal safety boots required on Day 1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.