What are the responsibilities and job description for the Desktop Support Specialist position at Kelly Science, Engineering, Technology & Telecom?
Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Job Title: Computer Support Associate (Infrastructure Engineer)
Pay rate: $32.78 per hour
Duration: Until Oct/2025
W2 contract only (No C2C)
Location- Torrance, CA, 90503 (ONSITE)
Onsite
Here are the skill set they are looking for-
• 3-5 years Dell and HP laptop and workstation support. Mac is a plus.
• 1-3 years RedHat Linux experience a plus
• 1-3 Cisco router and switch deployment/support a plus.
• Service Now ticketing
Key Responsibilities:
- Provide hands-on IT support for all departments at the Torrance location.
- Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals.
- Deliver exceptional customer service to internal users and stakeholders.
- Manage and resolve IT tickets using ServiceNow or similar platforms.
- Support and maintain networking equipment, endpoints, and collaborative tools.
- Assist with AI-related tools and technologies as part of ongoing innovation efforts.
- Document resolutions, procedures, and updates in knowledge bases and ticketing systems.
- Participate in system upgrades, deployments, and asset lifecycle management.
Required Skills & Qualifications:
- Proven experience in IT support or engineering roles.
- Strong troubleshooting skills across hardware, software, and networking.
- Familiarity with ServiceNow, incident management, and ticket prioritization.
- General understanding of AI technologies and their application in IT environments.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively across teams.
Salary : $33