Operations Manager

Key Responsibilities

• Responsible for overseeing the tactical operational support associated with the MEET (Marketing, Education, Events Team) Oncology team program, supporting US Oncology Hematology and Solid Tumors portfolio.
• Responsible for supervising the staff providing the day-to-day support for the account including, training, work processes for effective communication, hiring, counseling, problem resolution, and resolution of payroll, billing, and expense issues.
• Responsible for developing and improving work processes, delivering, and documenting employee training and orientation, development and maintenance of work instructions and technological solutions specific to their programs. Interact daily with contract employees, client MEET managers and staff, Kelly BPO Director of Operations, Shared Services, Sourcing / Contracting team, and other internal and external stakeholders.
• Hybrid role- 3 days onsite

Main Responsibilities

• Manage and support team of ten Purchase Order & Sponsorship coordinators
• Guide team on daily execution of project requests
• Answer all team questions regarding requests
• Approve vacation and time approvals for team
• Administer performance feedback on a regular basis, as well as via a yearly full performance evaluation
• Train team on all process and system changes
• Hold individual weekly team meetings with Purchase Order and Sponsorship teams to monitor status / recent changes
• Hold bi-weekly one-on-one meetings with each team member
• Manage a bi-weekly all-team call to review business, process and system updates
• Responsible for working on development and the execution of the operating plan in conjunction with Kelly and J&J leadership. To include implementation of new duties and responsibilities to improve / augment our services.

Main Responsibilities (cont.):

• Monitor activity trackers for Fee for Service and Sponsorship coordinators. Recommend plans to best utilize resources based on changing activity levels by group
• Develop and maintain training documentation, including J&J SUMMIT training documents on Fee for Service and Sponsorship coordination.
• Update template and review team activities, accomplishments and upcoming projects for the Monthly MEET team meeting
• Meet weekly with MEET team director / Product Directors to ensure goal and metric alignment
• Develop (in conjunction with J&J / Kelly leadership) and execute team metrics
• Report team Metrics/KPI/SLA’s as aligned with J&J / Kelly leadership
• Align with J&J leadership and then develop and execute key stakeholder training. To include training of new employees using the Trinity FFS and Sponsorship Summit documents to answer questions and provide additional guidance
• Back-up Sponsorship coordinators as needed to manage activity surges.
• Mediate issues and offer solutions to any stakeholder / team project complexities
• Ensure all work performed by the team is done in a compliant manner
• Oversee Management and tracking of the Health Care Compliance (HCC) component of all relevant contracts and POs
• Monitor FFS and Sponsorship process entries to ensure we are following procurement compliance guidelines
• Manage team SharePoint site to include updated versions of job descriptions, work templates, roles and responsibilities / ways of working, SOPs, G&Os, conventions lists, contract tracking, Oncology cost centers, and team noise / updates.

Qualifications:

• High school diploma mandatory. Four year college degree required with a major in project management
• 5-7 years management experience required.
• 3-5 year’s experience managing a large group of employees
• Previous background in managing a P&L program
• Ability to lead project support teams, manage and motivate team
• Ability to present targeted data and KPIs to senior and executive leaders.
• Ability to manage multiple demands and priorities on time, lead teams, gain alignment and driving decision making with Senior Leaders is required.

Qualifications (cont.):

• Strong collaboration, ability to establish good working relationships across functions at all levels, identify risks and devise creative and strategic solutions.
• Experience leading large business transformation, process improvement initiatives and best practice sharing.
• Must be able to fully assess needs of the brands in collaboration with brand leadership.
• Excellent communication skills, written and verbal.
• Problem solving and process-oriented skills a must
• Ability to develop and promote strong customer relationships.
• Ability to manage in a changing environment with constantly changing business needs and priorities.
• Ability to work effectively with all levels of management.
• Analytical ability – research and resolve issues using data.
• Detail oriented
• Proficient in MS Office (Word, Excel)
• Proficient with ERP systems

Critical Success Factors:

• Documentation: Checklists, forms, and Knowledge based documents to be updated as assigned.
• Training – Aggressively pursues training criteria both company provided and outside aids.