Computer Support Specialist

Position Title: Infrastructure Engineer

Location: Waterloo, Iowa

Shift: 3rd shift, 10:30 p.m.–7:00 a.m.

• On-call: Participation in a weekend on-call rotation is required.
• Overtime: May be required.

Pay Rate: $29/Hour (W2 through KellyOCG)

Assignment Length: 24 Months

Visa sponsorship: Not available now or in the near future.

Role Overview

Provide onsite deskside IT support at the Waterloo location. The role handles routine, well-documented technical processes and user support requests, maintains related equipment and records, and escalates issues that fall outside established procedures.

Key Responsibilities

• Perform and monitor routine IT support processes, such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving tickets from ServiceNow queues.
• Follow knowledge base articles and unit-specific procedures to resolve user issues.
• Update asset records in Asset Center and maintain process logs, contact lists, incident reports, inventory records, and other documentation.
• Communicate effectively by email and maintain basic documents and records.
• Identify process or operational problems, resolve issues using established procedures, and escalate issues beyond the role’s scope.
• Maintain equipment, supplies, and data, including scheduling routine maintenance, ordering supplies, and monitoring inventory.
• Apply basic technical knowledge to troubleshoot equipment, such as printers, and resolve end-user tickets.

Required Qualifications

• Knowledge of computing and networking fundamentals.
• Ability to use standard desktop applications, including Microsoft Office, as well as intranet and internet resources.
• Familiarity with computer security policies and general security concepts.
• High school diploma or equivalent.
• Ability to work onsite on the assigned overnight shift and participate in the weekend on-call rotation.

Preferred Qualifications

• At least one year of IT experience.
• Recent college graduates will also be considered.
• An IT-related degree or equivalent experience is preferred.

Vehicle Use and Safety

After successfully completing required Deere safety training, the employee may operate a Gator inside the factory to travel between connected office areas while transporting a computer, parts, or tools. Other workers going to the same area may ride along. Gators are not driven outdoors. The employee may also use their personal vehicle to travel between facilities within approximately 20 miles. Cross-border work is not permitted.