Production Coordinator - Onsite

Description

At Kelli’s, We Give More—more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation’s leading wholesale distributor to over 13,000 gift shops in hospitals, resorts, casinos, pharmacies, and tourist destinations. We believe success is earned through Hustle, guided by Integrity, strengthened by Teamwork, and defined by Excellence.

The Production Coordinator plays a pivotal role in the success of our Lucky Stitch embroidery division, ensuring orders are processed accurately, timelines are met, and customers receive exceptional service. This position demands precision, a collaborative spirit, and a drive to go above and beyond—because at Kelli’s, We Give More.

Why Join Kelli’s?

When you join Kelli’s, you join a company that:

• Gives customers more than products—we give them personalized service, strategic solutions, and a trusted partner.
• Gives team members more than jobs—we give them purpose, growth opportunities, and the chance to build their Legacy.
• Gives communities more than transactions—we give them heart.
  
  

Now, we’re growing our Lucky Stitch team and seeking a detail-oriented Production Coordinator to help us deliver Excellence with every stitch.

Key Responsibilities

In this role, you’ll combine Hustle with Teamwork to keep production moving and customers smiling:

• Order Management: Process and track Lucky Stitch and Cloverkey orders and samples from start to finish.
• Vendor Coordination: Communicate with suppliers to confirm product availability, pricing, and shipping timelines.
• Production Flow: Coordinate proofs, approvals, and timelines with internal teams and external clients.
• Data Accuracy: Maintain precise production logs for inbound, in-process, and completed orders.
• Systems Management: Keep records current in order management platforms (DecoNetworks, Anterra, or similar).
• Customer Service: Provide online order support, including payment processing, tracking, and resolving quality issues.
• Billing & Documentation: Assist with invoices, PO matching, receiving, and vendor payments.
• Showroom & Samples: Help maintain our product sample library and marketing materials.
• Adaptability: Take on other duties as needed to ensure team success.
  
  

Requirements

Qualifications:

We’re looking for someone who embodies our values and has the skills to thrive:

• Experience: Must have1–2 years in promotional products, embroidery, or apparel decoration.
• Education: High school diploma required; associate’s or bachelor’s degree preferred.
• Industry Knowledge: Familiarity with pricing models and order terminology for promotional items and embroidery.
• Skills: Strong organization, attention to detail, and excellent written/verbal communication.
• Tech Proficiency: Microsoft Office Suite; familiarity with order management software a plus.
• Attitude: Customer-focused, proactive, and collaborative.
• Bonus Points: Experience with ASI, SAGE, or other promotional product platforms.
  
  

What We Offer At Kelli’s, We Give More—to our customers and to our team.

• Competitive Pay: $20.00–$25.00/hour depending on experience/skills.
• Comprehensive Benefits: Medical/Dental/Vision, HSA, Company-paid life & disability insurance, 401(k), PTO, and employee product discounts.
• Culture: A supportive, high-performance, values-driven team where your work makes an impact.
• Stability & Growth: Over 40 years of industry leadership and continued expansion in e-commerce and retail.
  
  

At Kelli’s, every role is an opportunity to build a Legacy. If you’re ready to bring your Hustle, work with Integrity, thrive in Teamwork, and deliver Excellence—while always giving more—then we’d love to have you on our team.

Compensation details: 20-25 Hourly Wage

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