What are the responsibilities and job description for the Inside Sales Manager position at Kelli's?
At Kelli’s, We Give More—more support, more opportunity, more heart. For over 40 years, we’ve built a Legacy as the nation’s leading family-owned wholesale distributor to more than 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations.
We are looking for an Inside Sales Manager who embodies Hustle, Integrity, Teamwork, and Excellence to lead, coach, and hold our Inside Sales team accountable. This role requires someone with the discipline to enforce processes, the creativity to improve them, and the drive to ensure our team consistently exceeds expectations. This position is located on-site.
A Little About You
- Proven Leader: You have a strong management background with a history of building and leading high-performing sales teams.
- Accountability-Driven: You understand that great salespeople thrive on accountability, and you’re not afraid to challenge excuses while helping team members find ways to succeed.
- Sales Passion: Selling is second nature to you — you can overcome objections, close deals, and teach others to do the same.
- Analytical & Process-Minded: You see inefficiencies quickly and know how to replace them with smarter, more effective systems.
- Innovative: You’re willing to challenge the status quo and propose new ideas grounded in sound reasoning.
- Relentless Work Ethic: You don’t wait to be micromanaged. You take initiative, deliver results, and inspire your team to do the same.
Key Responsibilities
In this role, you will give more to both the business and the team by:
- Coaching for Legacy: Work daily with salespeople in one-on-one sessions to evaluate performance, sharpen skills, and build careers.
- Driving Hustle: Establish a cadence of evaluation, training, and accountability that keeps the team focused and productive.
- Ensuring Excellence: Review workflow, territory management, and CRM entries to guarantee efficiency and compliance with sales processes.
- Upholding Integrity: Monitor recorded calls, provide constructive feedback, and instill best practices in selling and customer engagement.
- Maximizing Teamwork: Collaborate with the VP of Sales to refine procedures, improve processes, and develop strategies that increase sales effectiveness.
- Innovating for Growth: Identify inefficiencies, implement improvements, and introduce new methods that elevate both team performance and revenue
- Bachelor’s degree preferred; equivalent experience considered.
- 3 years of sales experience, preferably in B2B phone or direct sales.
- 3 years of Inside Sales Management experience.
- Sales call center experience is strongly preferred.
- Strong computer skills, including CRM tools, advanced Excel, and PowerPoint.
- Proven ability to analyze performance data and translate it into actionable coaching and results.
Why You’ll Love It Here
At Kelli’s, We Give More—to our customers, our team, and our future.
- Purpose & Legacy: Be part of a values-driven company that believes success comes from helping others succeed.
- Culture of Teamwork: Work in a collaborative environment where your ideas and contributions matter.
- Career Growth: Opportunities to develop your leadership and grow with a company that’s been thriving for 40 years.
- Excellence Rewarded: Competitive compensation, benefits (401k, medical, PTO, discounts), and recognition for your achievements.
