Warranty Program Manager - Weedsport NY

Join our Page Trucking Team today!

Position: fulltime, Mon-Fri 7:30am-4:30pm

Salary: $95,000 - $125,000 incentive tied to incremental warranty recovery

Job purpose

The Warranty Program Manager is responsible for building, implementing, and managing a centralized warranty recovery program across a multi-OEM specialty trucking fleet. This role oversees the full warranty lifecycle for tractors, trailers, engines, and extended warranties, and serves as the primary point of accountability for all warranty recovery outcomes. The Warranty Program Manager works closely with Fleet Maintenance, Finance, dealers, and OEM representatives to ensure eligible warranty claims are identified, submitted, tracked, and recovered in a timely and accurate manner.

Key objectives (First 12–18 months)

• Increase annual warranty recovery from minimal levels to $3–4M annually
• Achieve 90% on-time claim submission within OEM windows
• Reduce warranty denial rates to below 10%
• Establish warranty recovery as a measurable financial KPI reported to executive leadership
• Build internal capability that is not dependent on dealers to “handle warranty”

Duties and responsibilities

Program Design & Ownership

• Design and implement a centralized warranty management program across all terminals and asset classes
• Establish standardized warranty workflows, documentation requirements, and SLAs
• Maintain a complete inventory of active OEM, engine, trailer, and extended warranties
• Serve as the single point of accountability for all warranty recovery outcomes

Claim Management & Recovery

• Oversee submission, tracking, reconciliation, and appeal of all warranty claims
• Ensure warranty eligibility is verified before repairs are completed
• Review repair orders for proper failure coding, labor standards, and documentation
• Aggressively manage denied claims through formal appeal and OEM escalation
• Track and reconcile warranty credits to repair orders and general ledger

Dealer & OEM Relationship Management

• Act as primary warranty liaison with Peterbilt/Kenworth (PACCAR), Cummins, East Trailer and other trailer OEMs
• Hold dealers accountable to performance expectations (cycle time, approval rate)
• Escalate unresolved issues through OEM regional and corporate channels
• Leverage fleet size and purchasing volume to improve warranty outcomes

Internal Training & Process Enforcement

• Train maintenance leaders, foremen, and technicians on warranty-eligible failures, required documentation standards, and proper diagnostic and failure code selection
• Establish “warranty champions” at major terminals (foreman or lead tech per location)
• Ensure part retention, photo requirements, and OEM procedures are followed
• Introduce and enforce RO Quality Gate – incomplete documentation = returned RO

Financial Reporting & Metrics

• Produce monthly warranty performance reports for executive leadership including dollars recovered by OEM and asset class, recovery per truck/trailer, denial rates and root causes, and claim cycle times and aging
• Partner with Finance to align on GL treatment, accruals, and credit memo reconciliation
• Identify trends and systemic issues impacting warranty eligibility or recovery

Team Leadership

• Hire, train, and manage Warranty Administrators
• Establish individual and team performance metrics tied to recovery outcomes
• Build scalable processes to support fleet growth and acquisitions

Company Benefits:

• Meritain Aetna (offer two different health plans)
• Company Sponsored HRA card
• Dental Insurance
• Vision Insurance (offer two plans)
• Colonial Supplemental Insurance Benefits (accident, medical bridge, disability, cancer)
• Unum Life Insurance
• ER Paid Life Insurance policy, 1x annual gross
• Pet Insurance / Pet Discount Program
• EAP- Employee Assistance Program
• 401K with Company 401K match
• Profit Share Program
• Paid Time Off

Qualifications

• 5–10 years of direct warranty management experience at a truck dealer, OEM, or large fleet
• Demonstrated hands-on experience submitting and appealing warranty claims with PACCAR (Peterbilt/Kenworth), Cummins, and major trailer OEMs
• Deep knowledge of OEM warranty policies, failure codes, diagnostic documentation, and labor/flat-rate structures
• Proven success recovering denied or disputed warranty claims – has won appeals, not just submitted claims
• Strong working knowledge of maintenance and fleet management systems (TMT, TMW, Cetaris, etc.)
• Financial acumen—understands warranty as a revenue protection function
• Willingness to travel to terminals and dealer locations as needed
• Must pass post-offer, pre-employment drug test and agree to company’s drug-free workplace policies

Preferred qualifications

• Experience managing warranty programs for 100 tractors
• Prior dealership warranty leadership or OEM field experience
• Can name OEM escalation contacts and understands flat-rate and failure coding dynamics
• Experience with extended warranty programs and dealer-sponsored plans
• Familiarity with multi-terminal or multi-state fleet operations

Safety in the workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Required to stand, walk, use hands/fingers, handle/feel, and reach with hands and arms
• Must be able to read, write, talk, and hear
• Must be able to lift/move up to 40 lbs.
• Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus

Travel

Travel is expected for this position to terminals and dealer/OEM locations as needed.

EEO Statement

The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Keith Titus Corporation. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Keith Titus Corporation.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Salary : $95,000 - $125,000