Service Writer - Heavy Equipment (27677)

Schedule: Monday - Friday, 7:30am to 4:30pm

Job purpose

The Service Writer proactively and reactively coordinates the scheduling and performance of maintenance services in the KY Shop repairs for the fleet.  The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders; and ensures a safe, productive, and timely performance of services.

Duties and responsibilities

• Coordinate with the Dispatch team, the Terminal Manager, and the KY Shop Manager to establish priorities and schedule appropriate repair services for the day/week.
• Perform daily checks of offsite work in progress.
• Schedule all offsite work for PMs, breakdowns, and DVIR (Driver Vehicle Inspection Report) report issues. This includes the following KTC terminals and accounts:
  • KY
  • IN
  • KS
  • UT account
• Coordinate and follow-up with outside vendors on a regular basis regarding outstanding scheduled repairs.
• Follow up and confirm that DVIR repairs occur within the following criteria:
  • DOT violations – 24 hours
  • Non-DOT violations – 5 business days
• Review, modify, and finalize Standard Repair Orders accurately within 24 hours of completion. Direct all questions to Foreman and Supervisor, as appropriate.
• Prepare repair order invoices for customers at time of updating the repair order status to Closed. This includes confirming the price table accuracy and the customer billing information.
• Answer incoming calls professionally and return all customer calls before the close of business each day. 
• Follow up with all customer inquiries within 24 hours.
• Open, track, process, and follow up with warranty claims including any additional information/parts/pictures.
• Enter credit card and EFS outside vendor repair orders daily.
• Maintain established stock limits and specialty orders within/for the specified shop using the TMT application.
• Enter repair details in the TMT application for onsite units and road service trucks.
• Perform cycle counts to maintain inventory accuracy for the KY Shop.
• Adept and proficient at TMT, TMW, and all required Microsoft Suite tools used.
• Process and complete Vendor Repair Orders accurately 10 business days.
• Knowledgeable and supportive of Safety, ELD/HOS, DOT, CSA to included communication with drivers.
• Support Drivers requirements, as applicable (examples: provide printed permits or mail paperwork to ensure timely billing)
• Regular Attendance & Punctuality.
• Provides professional interface with Customers – representing KTC at all times.
• Communicates with Dispatch, Financial Services & other depts. as necessary.
• Understand driver operations and the workload completed within their daily functions.
• Accessible 24/7.
• Accessible for a weekly rotation of After-hour Breakdown Line.
• Review and respond to emails in a timely manner.

KPI – Key Performance Indicator

• Planned versus unplanned repairs.
• PM (Preventative Maintenance)
• Compliance (performance to due date)
• DVIR Compliance (performance to open)
• Labor productivity = total output/total input

Benefits:

• Meritain (2 plan Options)
• Company Sponsored HRA card (Health Reimbursement)
• Dental
• Vision
• Pet Insurance options 
• Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
• Company Sponsored Group Life/ADD Insurance
• EAP- Employee Assistance Program
• Wellness Program 
• Profit Share (Upon Eligibility) 
• 401K with company Match 
• PTO (Paid Time off)
• 6 - Paid Holidays

Qualifications

• 1 -year experience as a Service Writer or related experience preferred
• 1 – year experience specialized knowledge in the heavy-duty equipment field
• 1 years’ experience in trucking industry
• Mechanical/technical knowledge preferred
• Ability to multi-task
• Attention to detail
• Self-motivated/team player
• Software experience/computer technical expertise
• Excellent verbal and written communication abilities
• High School Diploma; associate degree preferred
• Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies 

Safety in the Workplace

• Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Ability to lift to 45lbs.
• Frequently exposed to fumes/airborne particles, moving mechanical parts and vibration.
• Occasionally exposed to a variety of extreme conditions
•  Standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing entire shift.

Reporting Requirements

• Shop Manager. Fleet Manager, VP of Operations, CFO, President

Direct reports

• None    

EEO Statement

• It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

• www.pagetrucking.com

Salary : $20 - $25