Senior Director of Technical Operations

Description

Keeper Security is hiring an experienced Senior Director of Technical Operations to provide executive leadership across our Security Operations Center (SOC) and Network Operations Center (NOC) functions. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro areas.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for ensuring the reliability, security, and resilience of the systems that power our mission.

About Keeper

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As the Senior Director of Technical Operations, you will define and execute a unified operational strategy that brings together infrastructure reliability, network operations, and security response. This role provides senior leadership over SOC and NOC functions, ensuring strong alignment, clear accountability, and coordinated incident response across availability and security domains. You will lead senior managers and directors responsible for day-to-day SOC and NOC execution, while focusing personally on strategy, operational maturity, cross-functional alignment, and executive-level incident leadership.

Responsibilities

• Define and execute a unified strategy integrating infrastructure reliability, network operations, and security response
• Provide senior leadership and alignment across SOC and NOC management teams
• Ensure 24/7 operational readiness, coverage, and coordinated incident response
• Establish integrated incident response frameworks, playbooks, and escalation models across SOC and NOC
• Partner closely with Engineering, Security, IT, and Compliance leadership to ensure operational excellence
• Drive capacity planning, resilience engineering, automation, and continuous improvement initiatives
• Oversee vulnerability remediation, patching coordination, and operational security readiness
• Ensure operational preparedness for audits, compliance reviews, and business continuity planning
• Define and monitor KPIs for availability, security posture, incident resolution, and operational efficiency
• Lead executive-level incident response, post-incident reviews, and accountability processes
• Communicate operational risk, status, and priorities clearly to executive stakeholders

Requirements

• 10 years of experience in technical operations, infrastructure operations, or security operations leadership
• 5 years leading SOC and/or NOC organizations in a 24/7, high-availability SaaS or enterprise environment
• Strong experience operating cloud-based platforms (AWS, Azure, GCP) in regulated or security-sensitive environments
• Deep understanding of incident response, observability, and modern operations tooling
• Familiarity with SIEM, SOAR, EDR, and network monitoring technologies
• Proven ability to lead large, cross-functional teams through complex operational challenges
• Strong executive communication skills and sound judgment in high-pressure situations
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Preferred Qualifications

• Experience balancing reliability objectives with minimizing attack surface
• Track record of driving automation and operational maturity at scale
• Ability to clearly communicate technical risk and operational posture to executive leadership
• Background in regulated environments (FedRAMP, SOC 2, ISO 27001)

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com