Director of Network Operations

Description

Keeper Security is hiring an experienced and highly motivated Director of Network Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.

About Keeper

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

The Director of Network Operations is responsible for the leadership, architecture, and operational excellence of Keeper Security’s global network infrastructure. This role leads the Network Operations Center (NOC) and partners closely with the Director of Security Operations to ensure strong coordination between NOC and SOC teams, delivering high availability, top-tier performance, and robust security across all network systems and cloud environments.

Responsibilities

• Lead and remain hands-on in the architecture, deployment, and management of Keeper Security’s global and cloud-based network infrastructure
• Develop and execute a long-term strategy that ensures scalability, resilience, and future readiness of the enterprise network
• Serve as both a technical leader and player-coach, guiding engineers through complex issues while fostering a culture of accountability, innovation, and professional growth
• Establish and manage KPIs, SLAs, and performance metrics for all aspects of network operations
• Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize network performance across multi-cloud and hybrid environments
• Own the incident response process for network-related issues, driving root cause analysis, resolution, and continuous improvement
• Ensure all network operations meet or exceed applicable compliance standards, including SOC 2, ISO 27001, and FedRAMP
• Partner closely with the Director of Security Operations to strengthen coordination between NOC and SOC teams, establishing a collaborative shared model of operational excellence
• Leverage GenAI and automation to enhance monitoring, alerting, and troubleshooting workflows
• Drive initiatives in automation, orchestration, and AI-driven optimization to improve efficiency, reliability, and visibility
• Evaluate emerging technologies and lead proof-of-concept initiatives to maintain Keeper’s technical and competitive edge
• Build, mentor, and develop a high-performing team by setting clear goals, providing coaching, and supporting professional growth

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred)
• 10 years in network or technical operations, with at least 5 years in a leadership role managing enterprise-scale, mission-critical environments
• Demonstrated ability to lead strategically and tactically, balancing vision with direct technical engagement
• Proven experience designing, deploying, and operating AWS cloud and hybrid network architectures
• Deep understanding of network engineering, routing, switching, firewalls, and performance optimization
• Strong knowledge of network security best practices and compliance frameworks
• Exceptional leadership, communication, and collaboration skills with the ability to motivate and guide technical teams
• Excellent judgment under pressure and the ability to make sound operational decisions during critical events
• Must be a U.S. Person due to GovCloud responsibilities

Preferred Qualifications

• Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent
• Experience working in the cybersecurity industry and/or government environments
• Ability to balance strategic vision with hands-on execution

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com