Electronic Repair Subject Matter Expert (SME)

Company Description

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Job Description

The Subject Matter Expert (SME) supports electronic repair operations by providing advanced technical expertise, process guidance, and oversight training. This role serves as a technical authority for repair workmanship standards, ESD and soldering programs, and technician capability development. The SME also provides defined technical support to Value-Added Services (VAS) Late Configuration Camera activities and Corrective Action Request (CAR) rework impacting both ASA and VAS.

This is a technical support and oversight role, not a production or supervisory position.

Key Responsibilities

• Act as a technical authority for ASA repair and rework processes.
• Develop, maintain, and improve repair work instructions, procedures, and technical documentation.
• Provide technical guidance and escalation support for complex repair and rework issues.
• Own and maintain ESD and soldering standards and training programs.
• Deliver structured technical training for repair technicians.
• Support corrective actions and rework activities related to CARs across ASA and VAS.
• Provide technical support to VAS Late Configuration Camera processes, limited to guidance, interpretation, and defect resolution.
• Partner with Operations, Quality, and Engineering to improve workmanship consistency, reduce rework, and support compliance.
  
  

Scope & Authority

• Provides technical guidance and oversight only; does not own production execution or scheduling.
• Does not perform inspection sign-off, product release, or return-to-service authority unless separately delegated.
• Does not have direct supervisory responsibility.
  
  

What We Offer

• A highly technical, non-production role with broad influence across repair and rework operations.
• Opportunity to shape workmanship standards, training programs, and process improvements.
• Collaboration with cross-functional engineering, quality, and operations teams.
  
  

Qualifications

• Associate's degree in Electronics, Electrical Technology required, or equivalent experience.
• Minimum of 3 years of experience in electronics or aftermarket repair environments.
• Strong knowledge of ESD controls and soldering best practices required.
• IPC-A-610, J-STD-001, or equivalent solder certification strongly preferred
• Trainer certification preferred, or attainable within 6 months of hire.
• Ability to create technical documentation and deliver hands-on training required.
• Strong collaboration and communication skills required.
• Occasional domestic or international travel may be required.
  
  

Additional Information

The U.S. base salary range for this full-time position is $85,000-$120,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better. All of your information will be kept confidential according to EEO guidelines.