Admissions Associate

SUMMARY 

The seasonal, part-time Admissions Associate is dedicated to the efficient servicing of all Keeneland patrons.  This position also interacts with personnel at all levels.  The position includes scanning all pre-purchased tickets for the Spring/Fall Meet. Admissions associates are stationed throughout Keeneland entrances including the Clubhouse, North Entrance, South Entrance, East Entrance and Horsemen’s gate. Associates work approximately 15 days during April and 17 days during October live racing and other special events as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned.

• Represent Keeneland in a professional manner by engaging patrons with eye contact, a smile and utmost courtesy.
• Greet patrons, club members, trustees and other attendees during live racing or other events on various parts of the property.
• Anticipate guests’ needs, respond promptly to patron and employee complaints in a professional, tactful manner; ensure issues that require additional attention are discussed with management in a discreet manner.
• Address patrons and co-workers in a kind, considerate manner ensuring interactions are upbeat and positive. 
• Keep work area (elevator, stairwell, sidewalks, etc.) neat and presentable to the best of abilities. 
• Actively contribute to the efforts of other admissions positions and departments when necessary. 
• Abide by company policies including no smoking, wagering or eating at workstation on company time; consistently maintain workplace professionalism in dress and appearance.
• Maintain a working knowledge of Keeneland: 
  1. Brief history of Keeneland as a Thoroughbred race track and sales facility.
  2. Communicate services and amenities of the property to the guests. 
  3. Locations of restrooms, dining rooms, concession stands, corporate boxes, Clubhouse, elevators, escalators, mutuel windows, first aid, betting stations and other important locations.
  4. Scheduled daily group activities and other daily initiatives.

QUALIFICATIONS  

• Ability to work in a standing position or enclosed space for long periods of time (up to five hours). 
• Must be able to perform in various weather elements including heat, cold, humidity, rain, wind or snow.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. 
• Ability to satisfactorily communicate (speak, read, write) with patrons, co-workers and management to their understanding.
• Ability to effectively deal with external and internal customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. 
• Punctuality and regular, reliable attendance.

EDUCATION and/or EXPERIENCE 

High school diploma or G.E.D. required.  Experience working in a customer-service related capacity preferred. 

LANGUAGE SKILLS 

Ability to effectively present information and respond to questions from patrons and employees. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Must be able to count monies and return change to patrons.

CERTIFICATES, LICENSES, REGISTRATIONS 

Kentucky State Racing Commission License.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods of time (up to five hours). 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for long periods of time. Must be able to work in various elements including heat, rain, cold and wind.