Sales Assistant

Title: Sales Assistant & Customer Service Coordinator

Location: Near Roselle, NJ

Reports to: General Manager

This is a great opportunity to join a premier apparel manufacturing company. We manufacture a collection of sports licenses pet products (NFL, NFLPA, NCAA, MLB, MLBPA NHL NBA,), that include Jerseys, sweaters, t-shirts, cheerleader outfits, jackets, beds, leashes, cat collars, collars, collared bandanas, novelty toys, and accessories.

The Sales Support representative will handle routine account requests and day-to-day issues from the customer base, such as responding to emails, assisting with order-related questions, product inquiries, and general account support.

Company Profile

- Exceptional, team-oriented, and collaborative environment

- Amazing family-owned organization that has been around for 25 years

- Extremely well-run

Qualifications

- Approximately 3–7 years of experience in a wholesale sales support, sales assistant, customer service, or client service role

- Self-motivated with the ability to multi-task

- Strong written and verbal communication skills

- Professional demeanor and ability to represent the company well with customers.

- Organized and detail-oriented with strong follow-through.

- Comfortable handling multiple requests and prioritizing tasks throughout the day

- Ability to identify issues and route them to the appropriate internal contact when needed

- Familiar with order management systems, Excel, V-lookups and pivot tables and general office software.

Responsibilities

Sales Support

- Support sales representatives by handling routine account requests and day-to-day issues from their customer base.

- Respond to customer emails on behalf of sales representatives when appropriate.

- Assist with order-related questions, product inquiries, and general account support.

- Coordinate internally to resolve customer issues and ensure timely follow-up.

Customer Service

- Monitor and respond to customer inquiries received through the company website.

- Answer incoming calls and emails from customers regarding orders, product availability, and general questions.

- Assist customers with order status, missing items, product information, and related requests.

- Route more complex issues to the appropriate internal team member when needed.

- Maintain clear communication between customers, sales representatives, and internal teams.

- Help ensure inquiries and requests are addressed quickly and professionally.

- Support general operational tasks related to customer and sales support.