What are the responsibilities and job description for the Order Management Specialist position at KDCI?
Job Summary
KDCI Outsourcing is growing rapidly and is seeking a detail-oriented and highly motivated Order Management Specialist to join the team. This role is responsible for overseeing the complete order lifecycle — from initial order entry to final delivery — while ensuring accuracy, efficiency, and excellent customer service throughout the process.
The ideal candidate has strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities in a fast-paced environment. This role serves as a key liaison between customers, sales, inventory, logistics, and external partners to ensure timely and accurate order fulfillment.
Key Responsibilities
Order Management & Processing
Manage the end-to-end order-to-cash process, coordinating with customers, distributors, and internal stakeholders.
Handle a variety of order types with varying levels of complexity and volume.
Oversee order entry, order processing, invoicing, and return merchandise authorization (RMA) activities.
Ensure all order details, pricing, and delivery instructions are accurate and properly documented.
Customer Service & Coordination
Deliver exceptional customer service through proactive communication and timely issue resolution.
Provide accurate order updates, shipment tracking information, and delivery status notifications.
Coordinate with external partners and vendors to ensure proper fulfillment and delivery execution.
Inventory & Logistics Support
Collaborate with internal teams to forecast inventory requirements and support delivery timelines.
Coordinate with logistics and supply chain teams to ensure smooth order fulfillment processes.
Proactively identify and resolve fulfillment delays or operational issues.
Reporting & Data Management
Maintain accurate records within ERP, CRM, and order management systems.
Prepare and distribute daily and weekly order status reports to stakeholders.
Ensure high accuracy in data entry, documentation, and reporting activities.
Operational Support
Support ad hoc operational and administrative tasks as needed.
Contribute to process improvements that enhance order accuracy and customer satisfaction.
Job Requirements
At least 1 year of experience in customer service, order management, or related operational roles.
Experience handling customer inquiries through chat and email is preferred.
1–2 years of accounting, operations, or data management experience is an advantage.
Background in eCommerce, online retail, catalog retail, or B2B support is a plus.
Proficiency in Microsoft Excel and Microsoft Office tools.
Familiarity with eCommerce platforms and order management systems is preferred.
Experience with NetSuite, Salesforce, or similar ERP/CRM systems is a strong advantage.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and able to prioritize effectively.
Ability to multitask and work independently in a fast-paced environment.
Strong problem-solving skills with a proactive and customer-focused mindset.