Customer Relationship Specialist - 1st Shift

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Job Title: Customer Relationship Specialist

Reports To: Customer Relationship Manager

Job category: Individual contributor ☒ Management ☐

Division: CRM

Department: Customer Relationship

Location: Manitowoc, WI

Description / Scope / Mission

Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer’s needs are satisfied on a timely basis.

Key Responsibilities/ Accountabilities

• Perform order processing, editing and data input functions.
• Maintain and update customer files and pricing.
• Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner.
• Verify the customer deductions, invoicing and credits are issued correctly.
• Follow up with customers on any past due invoice issues.
• Maintain PO Acknowledgments on a daily basis.
• EDI processing daily.
• Billing processing daily.
• Ability to train individuals in Order Entry.
  
  

MARGINAL JOB DUTIES:

• Perform other duties as required and requested by supervisor.
  
  

Education / Certification / Qualifications / Experience

• Associates Degree.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Phone and email Etiquette.
• Ability to read and follow written procedures.
  
  

Experience:

• Proven Customer Support Experience.
• Strong Phone and email handling skills with ability to respond to different types of character.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP a plus.
  
  

LICENSE OR CERTIFICATION REQUIRED:

• None
  
  

Specific Knowledge: (Technical/Product, Organizational and Interpersonal)

PHYSICAL DEMANDS:

• Stand; walk; reach above shoulders; and stoop, kneel, crouch or crawl up to 1/3 of the time.
• Sit, use hands to finger, handle or touch; and talk or hear 2/3 and more of the time.
• Up to 10 pounds weight to be lifted or force to be exerted up to 1/3 of the time.
• Filing in four-drawer file cabinets requires occasional standing, stooping and reaching slightly over shoulder height.
• Loading and removing invoices requires stooping.
• Close vision (clear vision at 20 inches or less).
  
  

TOOLS/EQUIPMENT USED:

• Fax machine, printers, copier, bar code technology and forklift up to 1/3 of the time.
• Computer and telephone 1/3 to 2/3 of the time.
  
  

WORK ENVIRONMENT/PPE REQUIRED:

• Normal office environment noise level.