What are the responsibilities and job description for the Customer Relationship Specialist - 1st Shift position at kdc/one?
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Job Title: Customer Relationship Specialist |
Reports To: Customer Relationship Manager |
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Job category: Individual contributor ☒ Management ☐ |
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Division: CRM |
Department: Customer Relationship |
Location: Manitowoc, WI |
Description / Scope / Mission
Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer’s needs are satisfied on a timely basis.
Key Responsibilities/ Accountabilities
- Perform order processing, editing and data input functions.
- Maintain and update customer files and pricing.
- Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner.
- Verify the customer deductions, invoicing and credits are issued correctly.
- Follow up with customers on any past due invoice issues.
- Maintain PO Acknowledgments on a daily basis.
- EDI processing daily.
- Billing processing daily.
- Ability to train individuals in Order Entry.
MARGINAL JOB DUTIES:
- Perform other duties as required and requested by supervisor.
Education / Certification / Qualifications / Experience
- Associates Degree.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Phone and email Etiquette.
- Ability to read and follow written procedures.
Experience:
- Proven Customer Support Experience.
- Strong Phone and email handling skills with ability to respond to different types of character.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of SAP a plus.
LICENSE OR CERTIFICATION REQUIRED:
- None
Specific Knowledge: (Technical/Product, Organizational and Interpersonal)
PHYSICAL DEMANDS:
- Stand; walk; reach above shoulders; and stoop, kneel, crouch or crawl up to 1/3 of the time.
- Sit, use hands to finger, handle or touch; and talk or hear 2/3 and more of the time.
- Up to 10 pounds weight to be lifted or force to be exerted up to 1/3 of the time.
- Filing in four-drawer file cabinets requires occasional standing, stooping and reaching slightly over shoulder height.
- Loading and removing invoices requires stooping.
- Close vision (clear vision at 20 inches or less).
TOOLS/EQUIPMENT USED:
- Fax machine, printers, copier, bar code technology and forklift up to 1/3 of the time.
- Computer and telephone 1/3 to 2/3 of the time.
WORK ENVIRONMENT/PPE REQUIRED:
- Normal office environment noise level.