What are the responsibilities and job description for the Quality Supervisor position at KCC Manufacturing?
Quality Supervisor
KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC).
Our Mission:
KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.
Benefits:
- 9 Paid Holidays
- EBITDA Bonus
- Health, Dental, Vision insurance, and other Ancillary coverages
- 401K
- Monthly Accrued Vacation
- Employee Assistance Program
- Employee Stock Ownership Plan (ESOP)
Position Summary:
The Quality Supervisor is a hands-on leader who drives product quality excellence by being deeply embedded in the manufacturing environment. This role is a data driven and resolution-oriented position that is focused on activities within the plants. The Supervisor is responsible for rapid issue identification, effective containment, cross-functional problem solving, robust corrective action implementation, and communication of internal quality performance across the organization by leading a team with a diverse set of skills and responsibilities. This role is the central hub for internal quality concerns and a catalyst for resolution.
Key Responsibilities:
Team Leadership & Oversight
- Foster a culture of accountability and collaboration by leading and coaching an internally focused Quality team including Product Quality Engineers, Quality Technicians, and a Quality Lab Coordinator.
- Set clear expectations, provide technical guidance, and foster a culture of ownership and continuous improvement.
- Conduct regular performance reviews, training sessions, and development planning.
- Approve timecards and vacation requests; ensure adequate shift coverage during team member absences.
Quality Systems & Execution
- Own the internal corrective and preventive actions program driving timely completion of internal corrective actions that are verified as effective and sustainable.
- Lead the Internal Quality Team to be the first responder to internal quality issues as a result of scrap and rework, audit failures, and workmanship defects.
- Ensure Quality Engineers are leading investigations on the floor and engaging directly with cross-department team members to resolve quality issues.
- Ensure compliance with internal quality standards and procedures and escalate systemic issues with urgency and clarity, ensuring the team is informed, aligned, and driving to resolution.
Performance Monitoring & Reporting
- Own the internal quality data pipeline – from collection to analysis to action. Monitoring and reporting key performance indicators related to product quality, production audits, and corrective actions.
- Develop and maintain dashboards and visual management tools to communicate internal quality performance.
- Present findings in weekly and monthly reviews with leadership and cross departmental teams by translating this data into clear, actionable insights to drive decision making and accountability.
- Identify trends and lead initiatives to improve product and process quality.
Process & Resource Management
- Facilitate daily touchpoints with production teams to align on quality priorities and any necessary containment or enhanced audit actions.
- Ensure inspection and audit processes are executed effectively and consistently by guiding Quality Technicians to communicate with urgency and see that findings have been addressed.
- Support calibration and measurement analysis activities by guiding resource alignment of the Quality Lab Coordinator and Quality Technicians with the needs of Supplier Quality Engineering and other internal teams.
- Develop and maintain collaboration support between other areas of the Quality Team such as Supplier Quality, Field Quality, and Advanced Quality.
Qualifications:
- Bachelor’s degree in Engineering, Quality, or related field preferred.
- 3 years of experience in a manufacturing quality role, with at least 1 year in a leadership or supervisory capacity.
- Strong knowledge of quality tools and methodologies (e.g., 8D, FMEA, SPC, Root Cause Analysis, PPAP, FAI).
- Experience with ISO 9001 or similar quality management systems.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office, TEAMS, Excel, PowerPoint, etc.
- Experience in HVAC or industrial manufacturing environments is a plus.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warning.
KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
For any questions you can contact:
Terra Beaver – Talent Specialist – tbeaver@kccmfg.com – 502-493-5848
Laura Zoghbi – Talent Specialist – lzoghbi@kccmfg.com – 502-493-5859
Terra Beaver – Talent Specialist – tbeaver@kccmfg.com – 502-493-5848
Laura Zoghbi – Talent Specialist – lzoghbi@kccmfg.com – 502-493-5859