Program Manager

Description

KCARC

Job Description

Job Title: SGL Program Manager

Supervisor: Supported Living Coordinator

Department: Residential

FLSA Status: Hourly

Summary: The SGL Program Manager is responsible for supporting and supervising Direct Support Professional (DSP) staff within KCARC’s group homes. This position oversees the daily operations of residential programs to ensure high-quality, person-centered care. The SGL Program Manager ensures that all services and supports provided to individuals with intellectual and developmental disabilities align with their Person-Centered Individual Program Plans (PCIPPs), regulatory requirements, and agency standards. This role promotes independence, dignity, and quality of life for everyone served while ensuring full compliance with state, federal, and KCARC policies.

Essential Duties And Responsibilities

• Uphold KCARC’s quality policy by striving to continuously improve service delivery and exceed customer expectations.
• Serve as a Qualified Intellectual Disabilities Professional (QIDP) as required by the Indiana State Department of Health.
• Develop, implement, and maintain Person Centered Individual Program Plans (PCIPPs) and Behavior Support Plans (BSPs), ensuring goals are documented and progress is tracked.
• Participate actively in Person-Centered Planning meetings and collaborate with the Interdisciplinary Team to guide the delivery of services. Attend all quarterly, annual, and IDT meetings.
• Promote KCARC’s mission and values through positive leadership, professional communication, and accountability.
• Ensure everyone has appropriate clothing, personal hygiene items, and other essential needs.
• Conduct home visits to monitor program implementation, observe service delivery, and verify that staff are following support plans.
• Provide on-site support to assigned group homes as needed to ensure quality care and employee competency.
• Fill open shifts when necessary to maintain coverage and support program operations.
• Manage and approve direct support professional (DSP) schedules, time entries, and paid time off (PTO) requests.
• Review and approve billing entries to ensure accuracy in service codes, times, and documentation.
• Monitor employee time approval.
• Assign and monitor completion of safety drills in accordance with agency and regulatory standards.
• Monitor food purchases and maintain adequate household supplies.
• Conduct inspections to maintain pest-free, clean, and safe environments.
• Maintain accurate property lists.
• Serve as part of an on-call rotation for SGL only.
• Report all incidents immediately to the appropriate supervisor and ensure required documentation is completed.
• Participate in internal and external audits, assist with root cause analysis, and implement corrective and preventive actions as directed.
• Foster a positive, team-oriented work environment that promotes respect, collaboration, and mutual accountability.
• Meet all deadlines for reports, PCIPP updates, and data reviews.
• Maintain open communication through phone, email, memos, and other professional channels.
• Adhere to confidentiality requirements, including HIPAA and agency privacy policies.
• Complete audits, competency checks, and other reviews as assigned.
• Be able to lift up to 75 pounds independently and over 75 pounds with assistance.
• Perform all other duties as assigned.
  
  

Requirements

Qualifications:

• Strong organizational and communication skills with the ability to manage multiple priorities.
• Knowledge of person-centered planning, state regulations, and documentation requirements.
• Ability to lift up to 75 lbs. independently and over 75 lbs. with assistance.
• Maintain reliable transportation available for use during working hours, valid driver’s license and provide proof of automobile liability coverage.
• Possess ability to maintain flexible schedule to meet the demands of the department.
• Possess excellent research and writing skills.
• Possess the ability to work independently and in a team environment.
• Be proficient in Windows and Microsoft Office products.
• Accept responsibility and demonstrate leadership.
• Be able to multitask effectively in a sometimes fast paced environment.
  
  

Education And/or Experience

Bachelor’s degree in human services, Psychology, Social Work, or related field (required). Minimum of one (1) year of experience working directly with individuals with developmental disabilities.

Certifications/Licenses/Registrations

Medication Administration: Core A and Core B

CPR/First Aid

Physical Demands

The employee must be able to perform the essential duties of this job.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to fumes, airborne particles and outside weather conditions. The noise level is usually moderate but occasionally loud. Use of Personal Protective Equipment such as vinyl or latex gloves is occasionally required.