What are the responsibilities and job description for the HR Customer Support Representative position at Kaygen, Inc.?
Job Title: Experience Specialist
Duration: 3 months and possible for extension
Location: Plano, TX (Only Local candidate)
Work Environment: the schedule will change to 4 days onsite and 1 day remote.
- Interview process: 1 round, video conference interview
Job Description:
- The ideal candidate will be handling online inquiries from the internal Our Client team.
- Reach out to the Subject Matter Expert for answers about the knowledge article.
- Years of exp: 2-3 years of customer service / call center exp.
- HR background preferred.
- Hybrid-, 4 day onsite, 1 day remote.
- Interview process: 1 round, video conference interview
Requirements:
Qualifications Highlight Top 3-5 skills
- Customer-first mindset and attitude; previous customer service experience
- Strong written and verbal communication skills; proficiency with the English language
- Proven ability to collaborate with a wide range of people at all levels in the organization
- Proven ability to maintain a high degree of confidentiality
- Willingness/passion for managing a high-volume of tasks while maintaining a high degree of accuracy and attention to detail
- A positive team attitude that looks to learn and grow everyday
- Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
- Ability to quickly learn new software
- High School Diploma or equivalent (GED) or higher degree
Preferred:
- Proficiency in Spanish, French, and/or Japanese
- Advanced writing and content management experience
- Awareness of Design Thinking
- College degree