Customer Experience (CX) consultant

• The Consultant must possess the following qualifications and experience:

  • Demonstrated experience in aviation operations, airport operations centers and irregular operations.

  • Proven track record implementing customer experience frameworks in operational environments.

  • Expertise in change management, process design, and frontline coaching.

  • Strong facilitation and communication skills, particularly in high-stakes operational settings.

  • Previous experience as a Department Head in an airline or an airport operations center (2 years of experience)

  • Previous experience in airline operations, customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline human resource management)

  • Previous experience as a frontline employee and manager in an airline (minimum 5 years of frontline employee and manager experience)

  • Experience leading continuous improvement and project management office at an airline (minimum 15 years of continuous improvement and PMO leadership experience)

  • Previous experience working at a major airport with more than 100 daily flights (minimum 5 years of experience working at major airports with more than 100 daily flights)

  • Certified Customer Experience Professional (CCXP)

  • Certified Project Management Professional (PMP)

Salary : $65 - $80