What are the responsibilities and job description for the Dispatcher - Plumbing & HVAC position at Kay Plumbing Heating & Cooling?
Pay: $16.00–$17.00 per hour
Job Type: Full-time
Location: Lexington, SC — In Person
About the Position
Kay Plumbing, Heating & Cooling is an established residential service company serving Lexington and the greater Columbia area since 2008.
We are looking for a dependable and organized Dispatcher to join our office team. This position plays an important role in keeping our plumbing and HVAC technicians organized throughout the day while providing excellent service to our customers. Our team of plumbers is small - so you would not be stepping into a huge department and managing schedules of a large staff.
The ideal candidate is comfortable working in a fast-paced office, communicating by phone, managing changing schedules, and keeping multiple jobs organized at the same time. Dependability and punctuality are essential for this position. We are looking for someone who can maintain consistent attendance and arrive on time each morning. If you are unable to reliably maintain a regular work schedule, this position is not for you.
Responsibilities
- Answer incoming customer calls professionally
- Schedule plumbing and HVAC service appointments
- Dispatch technicians based on location, availability, and job priority
- Monitor the daily schedule and make adjustments as needed
- Communicate with technicians regarding job assignments and schedule changes
- Keep customers informed of arrival times and scheduling updates
- Coordinate rescheduled appointments and urgent service calls
- Maintain accurate customer information, job notes, and scheduling records
- Communicate with the office and field teams throughout the day
- Assist with general office and customer service responsibilities as needed
Qualifications
Preferred:
- Previous dispatching, scheduling, customer service, or call center experience
- Experience with a plumbing, HVAC, electrical, or other home-service company
- Experience using scheduling or dispatching software
Required:
- Strong phone and communication skills
- Good organizational and time-management skills
- Ability to multitask and adjust priorities throughout the day
- Comfortable working with computers and learning new software
- Strong attention to detail
- Professional and positive attitude
- Consistent and dependable attendance
What We Offer
- $16.00–$17.00 per hour
- Full-time, year-round employment
- Paid holidays
- Paid time off
- Health and dental insurance
- Retirement plan with 3% company match
- Employee discounts
- Opportunity for advancement within a growing company
Schedule
- Monday through Friday
- In-person position at our Lexington, SC office
- Occasional after-hours coverage is required
If you enjoy staying organized, communicating with customers, and keeping a busy service team running efficiently, we encourage you to apply.
Apply directly through Indeed.
Pay: $16.00 - $17.00 per hour
Work Location: In person
Salary : $16 - $17