Administrative Assistant

Katzen Eye Group is seeking a skilled Patient Services Representative for our Lutherville, Md. offices. Some travel to our other Metro Baltimore locations will be required. No nights, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.katzeneye.com. An Administrative Assistant will ensure all patients are welcomed and greeted promptly. Additional responsibilities will include managing patient flow in the optical area, handling phone inquiries, organizing patient records, managing daily correspondence, and clerical supply inventory while offering administrative assistance. You will also be responsible for performing a variety of tasks as delegated by the physician and/or optical manager to assist in accurately fitting contact lenses, including the training of proper lens insertion and removal techniques, the care of different contact lens types and providing excellent service to the patient. This supportive role is crucial to the patient experience and the overall success of the optical team. Responsibilities: Act as the first point of contact by welcoming all patients and visitors to the optical areaDetermine reason for visit and direct patients accordinglyFollow established check-in procedures to best manage clinic flowComplete patient check out processes including collecting payment for all applicable services including materials and enter into EPM/EMRCall patients to notify them when eyeglasses/contact lenses are ready for pick upBalance cash drawer dailyManage office supply inventory and follow in-office procedures for re-orderAnswer telephones in a prompt and courteous mannerExecutes duties of position in a professional and courteous mannerHandles sensitive information in a confidential mannerThe position will also be responsible for:Provide patient training in the insertion, removal, and care of contact lenses through hands-on practice and written instructionsAccurately specify lens parameters for order placement from vendorVerify lenses upon receipt prior to patient notification for pickupMaintain database and inventory for contact lens ordersEnsure all contact lens charges are collected and/or submitted to insurance and reconciled at the end of each business daySchedule patients for contact lens appointmentsRespond to all patient inquiries within one business dayAssist patients with specialty contact lens fitting, billing, claims and depositsReconcile and process all contact lens sales, transfers and returnsMaintain contact lens inventory including accessory items including but not limited to solutions, cases, applicators, and/or cleaning devices as needed for clinic volumeMaintain contact lens merchandising displaysQualifications Minimum of a high school diploma or equivalentTwo years’ experience working in an optical practice with contact lenses fitting and sales is highly preferredMust have the ability to establish confidence and trust with patientsPhysical demands require standing for long periods of timeCommitment to providing outstanding customer serviceMust be compassionate and can establish a positive patient rapportMust have the ability to remain calm and professional under pressure or stressHighly energetic with a positive attitudeStrong attention to detailPossess strong written and verbal communication skillsCreate and maintain positive interpersonal relationshipsPrevious administrative experience preferredBasic computer literacy requiredExcellent math skills that allow for precise work related to opticianry and sales (basic algebraic equations and monetary calculations)In Turn We Will Provide:Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disabilityCompany paid life insurancePaid holidays and generous paid time offPaid parking where applicableTeam oriented working environment where you are heard and respectedClear career ladder opportunities#ESP2

Salary : $19 - $21