Patient Care Coordinator/TMS Technician

Overview

We are looking for a candidate who is personable, positive, and organized, possesses a high degree of accuracy in their work, shows attention to detail, is a strong listener with good communication skills (on the phone and in-person), and possess the ability to use and operate all technical equipment and systems. Ideal candidates will have a strong interest in the mental health field and have previous CNA, EMT, medical tech, or direct patient care experience. BLS is required.

Description

Essential Functions: The key responsibilities for this role include, but are not limited to:

· Be a team player. Be positive. Be ready to make an impact.

· Provide compassionate, hands-on support to patients undergoing dTMS treatments.

· Assist mental health providers with patient care, intakes, and assessments.

· Perform vital sign monitoring and ensure accurate medical documentation.

· Manage the patient check-in process, including scheduling and front-office support.

· Ensure all TMS equipment is functioning properly, performing routine maintenance as needed.

· Document technical support activities and report any equipment concerns.

· Communicate effectively with the clinical team, patients, and families to ensure seamless care coordination.

· Participate in ongoing training and professional development to stay updated on best practices in mental health and TMS therapy.

· Documents concisely, precisely, and accurately on all records or documents as indicated by policy.

· Maintains confidentiality of all employees, patients, clients, and company information

· Participates in department and company meetings, as well as professional development activities.

· Understands HIPAA regulations and maintains confidentiality of all employee, company, patient, and/or vendor information.

· Has read and understands the company’s HIPAA Privacy Policy and complies with all regulatory requirements including HIPAA, OSHAA, Employee Handbook, and all other company policies and procedures.

· Performs other job-related duties as assigned.

Qualifications

Education & Experience

· High school diploma or equivalent (associate degree in a related field preferred)

· Experience working in a healthcare setting with medical terminology knowledge and prior patient care experience

Knowledge, Skills, & Abilities

· Ability to take vitals and understand medical documentation.

· Excellent communication, interpersonal, and customer service skills—a key part of providing emotional support.

· Strong technical aptitude to operate and maintain dTMS equipment.

· Ability to work both independently and collaboratively in a fast-paced environment.

· Prior experience supporting military and veteran populations is highly valued. Preference given to Veterans.

· Demonstrates a proven record in setting and meeting company objectives.

· Demonstrates proficiency using Microsoft Office Suite

· Demonstrates effective verbal, written and interpersonal communication skills with a proven history in effective customer and inter-company communication.

· Demonstrates proficient organizational, time management and follow-up skills.

· Must be team oriented and possess a positive attitude with a demonstrated ability to collaborate effectively with others to achieve departmental and company objectives.

· Demonstrates professionalism, discretion, and confidentiality.

· Demonstrates a desire and commitment to promote and share Katie’s Way mission, vision, values, and culture.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $20 - $22