What are the responsibilities and job description for the Patient Care Coordinator / TMS Technician position at Katie's Way & Katie's Way Plus?
If you have medical or healthcare experience and have a heart for saving lives through innovative mental healthcare services, Katie's& Way may be the place for you. We're seeking new team members to join our world-class mental and behavioral healthcare practice, dedicated to saving lives every day at our Fairbanks and North Pole, AK clinics.&
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Katie’s Way Plus is seeking a compassionate, skilled, and driven Patient Care Coordinator (PCC) / TMS Technician to join our team. We are a top-tier behavioral health clinic specializing in medication management, deep Transcranial Magnetic Stimulation (dTMS), and comprehensive mental health care for active-duty service members, veterans, and their families.
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We are looking for a dedicated professional with strong communication skills, a deep sense of empathy, and the ability to provide emotional support to patients during their treatment journey. This role requires medical knowledge for vitals monitoring, a commitment to delivering exceptional care, and a willingness to learn and grow in a fast-paced environment.& In this role, your key responsibilities will include:&
- Provide compassionate, hands-on support to patients undergoing dTMS treatments.
- Assist mental health providers with patient care, intakes, and assessments.
- Perform vital sign monitoring and ensure accurate medical documentation.
- Manage the patient check-in process, including scheduling and front-office support.
- Ensure all TMS equipment is functioning properly, performing routine maintenance as needed.
- Document technical support activities and report any equipment concerns.
- Communicate effectively with the clinical team, patients, and families to ensure seamless care coordination.
- Participate in ongoing training and professional development to stay updated on best practices in mental health and TMS therapy.
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Qualified candidates will have a High school diploma or equivalent plus experience in a healthcare setting with knowledge of medical terminology and patient care. You'll also have the ability to take vitals and understand medical documentation, excellent communication, interpersonal, and customer service skills—a key part of providing emotional support, and effective technical aptitude to operate and maintain dTMS equipment.
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Other key qualifications include:
- Ability to work both independently and collaboratively in a fast-paced environment.
- Prior experience supporting military and veteran populations is highly valued.
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At Katie’s Way Plus, we pride ourselves on delivering top-tier mental health care in a supportive, patient-centered environment. You will have the opportunity to make a meaningful impact in the lives of those who serve, while working alongside a team of dedicated professionals committed to excellence in mental health treatment.& & We provide a comprehensive total rewards package, designed to care for you and your family. If you are passionate about mental health, technology, and supporting our civilian and military community, we invite you to apply and be part of a team that makes a real difference.
Salary : $22 - $26