What are the responsibilities and job description for the Custom Cake Order Specialist position at Katella Deli?
Description
Essential Duties and Responsibilities
- Take orders for cakes, baked goods, and catering services.
- Answer phone calls and provide information about bakery and deli products.
- Assist guests with questions about products, ingredients, and special orders.
- Prepare and accurately record special orders to meet guest expectations.
- Maintain a clean, organized, and well-stocked work area.
- Provide friendly and attentive service to guests, creating a positive experience.
- Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
- Maintain a positive, professional, and flexible attitude while promoting teamwork.
- Communicate respectfully and effectively with coworkers, supervisors, and management.
Requirements
- Strong communication and customer service skills.
- Excellent organization skills and ability to multitask.
- Ability to work calmly and efficiently in a fast-paced environment.
- Ability to prioritize tasks and manage time effectively.
- Knowledge of bakery products and ability to explain ingredients when requested.
- California Food Handler Card required
- Must be available to work mornings, evenings, weekends, and holidays.