What are the responsibilities and job description for the Lead Technician position at Kastle Systems?
Overview
The Lead Technician is responsible for overseeing installation for security and video systems & services. To that end, this individual interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful installation.
Responsibilities
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
The Lead Technician is responsible for overseeing installation for security and video systems & services. To that end, this individual interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful installation.
Responsibilities
- Responsible to install, supervise, and assist in all phases of installing, testing and troubleshooting security, access control and video systems at customer sites.
- Oversees all aspects of the installation of the system to provide quality system installation, free of defects, to the satisfaction of the customer and within pre-defined standards for profitability;
- Communicates and coordinates with crew, customer contacts, project managers, locksmiths, and scheduler to ensure successful installation
- Responsible for all paperwork required, including but not limited to: inventory transfers, hardware information, floor plans and work order notes;
- Reports status of the system installation accordingly
- System testing with test tool or EPL to ensure system functions and reports per Kastle standards;
- Demonstrates an understanding of the fire code, including the ability to perform fire inspections
- Assists Project Manager with planning, scheduling and coordinating activities within installation to ensure that Kastle system install or change orders are provided accurately and on time, and that these services meet or exceed client expectations.
- Responsible for the behavior and performance of assigned team members.
- Responsible for training, evaluating, and coaching those technicians within their team.
- Responsible for inventory/stockroom of installation parts/equipment.
- Responsible for performing inventory control and for maintaining proper inventory for vehicles and projects. Must be available to perform end of year and interim inventory counts.
- Maintains and cares for Kastle provided vehicles and tools, including paperwork and maintenance records
- 3 years’ of experience installing access control, video systems, or other related electronic systems
- Technical school certificate a plus but not required
- Mechanical aptitude and thorough knowledge of hand and power tools.
- Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters.
- Knowledge of Serial Communication (RS232, RS485)
- Basic knowledge of IP, Ethernet, and networking protocol and Cat5 technologies.
- Preffered: Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire, and electrical systems.
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.