What are the responsibilities and job description for the Account Manager, Commercial Accounts position at Kaseya Careers?
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of commercial accounts focusing on customers that have growth potential.
In this role, you'll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.
Key Responsibilities
Account Ownership & Expansion: Take full ownership of a portfolio of SMB/MME accounts, proactively identifying upsell and cross-sell opportunities across Kaseya's product suite to unlock new revenue.
Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Requirements
- Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
- Proven ability to meet or exceed sales targets
- Strong commercial mindset with a passion for account growth and expansion
- Comfortable managing a high-volume portfolio of SMB/MME accounts
- Highly motivated, coachable, and resilient in a fast-paced environment
- Excellent communication, organizational, and interpersonal skills
- Experience using CRM tools (Salesforce preferred)
- Strong analytical and forecasting abilities
Why Kaseya?
Join a fast-growing company transforming the IT industry. At Kaseya, you'll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.
If you're ready to take ownership of a high-potential account base and turn opportunity into growth, we'd love to hear from you.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.