What are the responsibilities and job description for the Manager, Production Operations position at Kaseya Careers?
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Position Summary
The Production Manager is an operations leadership role within the Supply Chain Operations organization, based in Monroe, CT. The role leads end-to-end production operations and aligns capacity, inventory health, and execution with demand forecasts and business priorities. This position plans, coordinates, and oversees day-to-day production activities while ensuring quality, efficiency, and safety standards are met. The Production Manager is a member of the Supply Chain leadership team and reports to the Senior Manager of Supply Chain.
KEY RESPONSIBILITIES
- Lead the Production team to ensure consistent execution of operations, safety standards, and performance expectations
- Provide leadership updates on production performance, capacity, risks, and improvement initiatives
- Partner with Supply Chain Operations leadership to align production schedules, demand forecasts, and inventory targets
- Track productivity and labor performance by monitoring quotas, maintaining workforce statistics, and updating performance dashboards
- Improve workflow efficiency by monitoring end-to-end production processes, identifying bottlenecks, and implementing continuous improvements
- Lead cross-functional efforts to improve throughput and scalability by assessing production workflows at a systems level
- Manage and support internal systems and tools used in production operations
- Establish, implement, and enforce policies and procedures to ensure consistent adherence to quality standards
- Maintain a safe, clean, and compliant work environment by enforcing safety protocols, equipment controls, and regulatory requirements
- Resolve personnel and operational issues through analysis, investigation, and implementation of effective corrective actions
- Use systems such as NetSuite, Salesforce, Oracle, and ADP to generate reports, analyze data, and recommend process improvements
- Review and approve employee timecards in accordance with company policies
- Promote collaboration and clear communication across departments to achieve operational and organizational goals
Required Qualifications
- Demonstrated experience in production or operations management, including oversight of assembly and quality control teams
- Proven ability to lead, coach, develop, and manage employees
- Experience with ERP and CRM platforms such as Oracle, Salesforce, or similar systems
- Technical proficiency in hardware diagnostics, system imaging, and device configuration
- Working knowledge of Bash scripting and/or Windows batch scripting
- Strong analytical, organizational, and problem-solving skills
- Excellent verbal and written communication skills, with the ability to collaborate effectively across teams
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.