What are the responsibilities and job description for the Operations Officer position at Karnes County National Bank?
Operations Officer
Location: In-Office at any one of our locations- Beeville, TX / Karnes City, TX / Kenedy, TX / New Braunfels, TX / San Antonio, TX
Position Type: Full-Time
Join Karnes County National Bank (KCNB) | Bank 1901
Texas Banking. Tried and True.
At KCNB | Bank 1901, we put people first by doing what's right, building trusted relationships, embracing opportunity, serving with excellence, and succeeding together to strengthen our customers, our communities, and each other.
KCNB | Bank 1901 is a growing community bank committed to providing exceptional service while maintaining the highest standards of regulatory compliance and operational excellence. We are seeking an experienced Operations Officer to lead branch execution, customer experience, deposit growth and retention, retail leadership development, and customer-facing technology across our locations.
This is an opportunity to develop teams, improve performance, and turn strategy into consistent results at a growing community bank.
What You'll Do
As the Operations Officer, you will:
- Lead branch personnel, staffing, service standards, accountability, and operational execution across all locations.
- Coach retail leaders and strengthen performance management, leadership development, and succession planning.
- Drive retail sales, customer experience, complaint resolution, deposit retention, relationship growth, and public fund results.
- Oversee the Personal Banker program, New Account Console, and adoption of customer-facing technology.
- Set training and readiness strategy for new products, systems, procedures, and processes.
- Monitor branch performance, address gaps, and coordinate cross-functional initiatives while reinforcing policies, controls, and regulatory requirements.
- Lead branch readiness and stabilization through core conversion and other major changes.
What We're Looking For
Preferred Qualifications
- Seven or more years of progressive retail banking or branch operations experience, including leadership of managers or multiple locations.
- Strong knowledge of branch operations, deposit products, retail sales and service, customer experience, internal controls, and banking regulations.
- Experience with public funds, talent development, customer-facing technology, and major system or organizational change.
- Proven ability to build accountability, analyze performance, solve problems, and drive consistent execution across locations.
- Bachelor’s degree in business, banking, finance, operations, or a related field preferred; equivalent education and experience may be considered.
- Microsoft Office proficiency, ability to learn banking systems quickly, and willingness to travel regularly among bank locations.
Why KCNB | Bank 1901?
We offer a collaborative work environment where employees are valued, empowered, and encouraged to grow professionally.
Benefits Include:
- Competitive salary based on experience
- Medical, dental, and vision insurance
- Qualified retirement pension plan
- Paid vacation, paid sick leave, and paid holidays
- Professional development opportunities
- Supportive leadership team
- Opportunity to make a meaningful impact in a growing community bank
If you're a collaborative compliance professional looking to help shape and strengthen a growing community bank's compliance program, we'd love to hear from you.
Apply today and become part of the KCNB | Bank 1901 team!
Equal Employment Opportunity Statement
KCNB | Bank 1901 is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and provided equal employment opportunities. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $80,000.00 - $97,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Community Banking: 1 year (Preferred)
- Branch Operations: 7 years (Required)
- Retail Banking Management: 7 years (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $80,000 - $97,000