Sales Associate | Farragut (Lovell Rd / Kingston Pk)

Summary

The Sales Associate delivers an exceptional customer experience while supporting the daily operations and sales goals of the store. This role is responsible for providing outstanding customer service, accurately processing transactions, maintaining merchandise presentation, and contributing to a clean, safe, and organized shopping environment. Sales Associates demonstrate integrity, accountability, teamwork, and a commitment to KARM Stores' mission in every interaction.

Essential Functions

Customer Experience & Sales

• Create a welcoming shopping experience by providing exceptional customer service and building positive relationships with customers.
• Identify customer needs, recommend merchandise, and contribute to achieving daily, weekly, and monthly sales goals.
• Represent KARM Stores' mission and values through professional, respectful, and service-oriented interactions.

Success Factors: Builds Positive Relationships • Communication • Mission Alignment • Accountability & Results

Store Operations & Merchandising

• Maintain a clean, organized, safe, and visually appealing store through merchandising, stocking, recovery, pricing, and general store maintenance.
• Complete assigned operational tasks while supporting inventory accuracy and overall store presentation.
• Adapt to changing business needs by assisting in multiple operational areas as needed.

Success Factors: Operational Excellence • Adaptability & Personal Growth • Accountability & Results • Critical Thinking & Problem Solving

Transactions & Cash Handling

• Process customer purchases, returns, exchanges, and donations accurately using the point-of-sale system.
• Handle cash and electronic payments responsibly while following company procedures for register balancing, loss prevention, and data confidentiality.

Success Factors: Judgment & Integrity • Operational Excellence • Accountability & Results

Teamwork & Self Leadership

• Demonstrate professionalism, dependability, and personal accountability in attendance, performance, and daily responsibilities.
• Communicate effectively with team members and leadership while contributing to a collaborative work environment.
• Accept coaching, pursue continuous learning, and demonstrate flexibility in meeting changing business priorities.
• Cross training for paired role in production
• Assist with other duties as assigned to support daily operations and team success.

Success Factors: Teamwork & Supporting Others • Communication • Adaptability & Personal Growth • Judgment & Integrity

Qualifications

• High school diploma or equivalent preferred.
• Previous retail or customer service experience preferred but not required.
• Basic computer and point-of-sale system experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills.
• Effective verbal communication.
• Basic math and cash handling skills.
• Ability to prioritize multiple responsibilities.
• Strong attention to detail.
• Ability to work independently and collaboratively.
• Ability to solve routine problems using sound judgment.
• Commitment to learning and continuous improvement.

Physical Requirements

• Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.
• Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.
• Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.
• Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.
• Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.

Work Schedule and Required Hours

Part time to full time, Monday through Saturday, up to 40 hours per week. Shifts may include evenings or Saturdays based on operational needs. Attendance at required meetings, events, and training as scheduled.