What are the responsibilities and job description for the Credit & Collections Specialist position at KARL STORZ North America?
This role will be on a hybrid schedule at our office in El Segundo, CA
We are seeking a results‑driven Credit & Collections Specialist to manage a portfolio of customer accounts, drive timely cash collections, and minimize risk in a fast‑paced, high‑volume environment.
What You’ll Do
We are seeking a results‑driven Credit & Collections Specialist to manage a portfolio of customer accounts, drive timely cash collections, and minimize risk in a fast‑paced, high‑volume environment.
What You’ll Do
- Own and manage assigned customer accounts; collect on past‑due receivables
- Proactively follow up with customers and document all collection activity
- Resolve billing discrepancies, disputes, unapplied payments, and reconciliations
- Manage account holds/releases, adjustments, refunds, and credit requests
- Analyze portfolio data and reports to track performance and risks
- Partner cross‑functionally and escalate delinquent accounts as needed
- Support process improvements, cross‑training, and ad hoc projects
- 3 years of Credit & Collections experience
- Experience with SAP or similar ERP systems
- Strong negotiation, communication, and customer service skills
- High attention to detail with strong organization and urgency
- Proficiency in Microsoft Excel, Word, and Windows
- Associate or bachelor’s degree (or equivalent experience)
- 5 years collections experience managing large portfolios (100 accounts)
- Bachelor’s degree in finance or accounting
- KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we’ve pioneered the most groundbreaking innovations in minimally invasive surgery and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes. With onsite locations and field opportunities across the country, we attract a diverse and talented staff, unified by the desire to foster positive change in the world. Because it’s not just about the tools we create, it’s about the lives we change together.