Service Center Technician

Kanza Coop offers an AMAZING & VERY COMPETITIVE BENEFITS PACKAGE including health, dental, vision & life insurance; flexible spending account; 401(k) matching and Coop retirement benefits; and paid leave benefits (including parental leave).

Kanza Cooperative is seeking a dedicated and customer-focused Service Center Technician to join our Tire & Automotive Services team. In this role, you’ll be responsible for performing vehicle repairs, delivering high-quality customer service, and supporting daily operations to ensure exceptional service for our members and patrons. We're looking for a team player who values safety, efficiency, and working in a collaborative environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned.)

• Provide excellent customer service by answering telephone and assisting customers with sales, questions, or concerns. The ability to work through employee complaints and provide a reasonable and cost-effective solution is required
• Perform functions of co-workers as needed
• Coordinate service scheduling, including vehicle maintenance and delivery
• Inform regular customers of new products and/or services
• Examine vehicle and determine need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance or by visual inspection of vehicles as qualified or works with a qualified technician
• Responsible for all lubrication and light mechanical work as well as tire repair and maintenance as qualified or works with a qualified technician Assist with the sale of tires and inventory control
• Responsible for point of sale
• Use power air tools, manual hand tools and other shop equipment as qualified or works with a qualified technician
• Assist in the cleaning and maintenance of the shop work area
• Exhibit sufficient computer technology skills
• Work cooperatively with other locations to accomplish company goals
• Provide excellent customer service by managing difficult or emotional situations, responding promptly to customer needs, resolving questions, complaints, and concerns immediately and meeting commitments
• Effectively communicate by verbal and written means with customers, employees, and management
• Take all possible safety precautions to avoid accidents or injuries
• Maintain and promote safety awareness; follow safety policies, procedures, and reporting requirements
• Understand and comply with all state and federal regulations
• Present a clean and professional appearance
• Employee is required to perform all other duties as assigned

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. This position requires basic computer operation skills. Willing to seek out and attend additional continuing education, seminars, classes or other job-related education requirements or opportunities.