Information Technology Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13674764

The Information Technology Specialist provides computer support to DCCCA

offices and employees.

**Full-Time**

**Essential Functions**

• Installs, configures, maintains, and troubleshoots desktop
  
  

computers, laptops, mobile devices, printers, audiovisual equipment,

and related technology systems in accordance with DCCCA standards

and procedures.

• Assists with the support and maintenance of network equipment,
  
  

wireless connectivity, internet services, and telecommunications

systems.

• Creates, modifies, and disables user accounts, permissions, and
  
  

access to organizational systems and applications.

• Provides technical support for Microsoft 365 applications, including
  
  

Outlook, Teams, OneDrive, SharePoint, and other business software.

• Provides assistance with password resets, multi-factor
  
  

authentication (MFA), account access issues, and connectivity

problems.

• Responds to help desk requests and technical support inquiries in a
  
  

timely and professional manner.

• Assists with onboarding and offboarding activities, including
  
  

account setup, device deployment, software installation, and

equipment recovery.

• Provides end-user training and guidance regarding hardware,
  
  

software, security awareness, and technology best practices.

• Communicates effectively with users, management, vendors, and
  
  

service providers to resolve technical issues.

• Documents incidents, service requests, solutions, and technology
  
  

procedures in accordance with department standards.

• Assists with software installation, upgrades, device patching, and
  
  

routine system maintenance activities.

• Monitors assigned systems and equipment to ensure reliable operation
  
  

and reports issues requiring escalation.

• Supports remote access technologies, including VPN connections and
  
  

remote troubleshooting tools.

• Maintains accurate inventory records for hardware, software, mobile
  
  

devices, technology assets, and assigned equipment.

• Assists with maintaining software licensing compliance and
  
  

technology asset management processes.

• Coordinates with vendors regarding equipment repairs, warranty
  
  

service, software support, and technology purchases.

• Assists with implementation of cybersecurity best practices,
  
  

including endpoint protection, access controls, and security

awareness initiatives.

• Identifies, documents, and reports suspected security incidents,
  
  

phishing attempts, malware infections, and policy violations.

• Assists with maintaining technical documentation, procedures, and
  
  

disaster recovery information.

• Participates in technology projects, system deployments, equipment
  
  

refreshes, office moves, and other departmental initiatives.

• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.